1. starscollide's Avatar
    Hi all,

    I activated a gently used BB 9650 today with Verizon, since I lost my last Bold over a week ago. I want to install BB Protect, but I am having trouble installing the app successfully. I tried installing the app through BB App World, and the icon would appear in my "Downloads" folder, but I get an email saying, "You cannot install BlackBerry Protect on your BlackBerry device. BlackBerry Protect is not compatible with devices that use a BlackBerry Enterprise Server."

    I have read that BB Protect doesn't work on BES. I looked up how to determine if my phone is using BIS or BES via Manager Connections > Services Status. Under BlackBerry Internet Service is says "Connection: Mobile Network" and under BlackBerry Enterprise Server "Connection: not connected." I'm guessing this means my phone is using BIS, yes? Can anyone help me out here as to why BB Protect won't work? I'd really appreciate it. Also, I forgot to mention that the person I got the phone from said that all manufacturer settings were restored and that seems, so far, to be true (from what I can tell, at least).
    Last edited by starscollide; 11-14-11 at 03:46 AM.
    11-14-11 02:37 AM
  2. BigBadWulf's Avatar
    Unless it's a work BlackBerry, the previous owner was on BES, and you need to remove the IT policy.

    11-14-11 03:03 AM
  3. starscollide's Avatar
    It's not a work BB, but it's possible the previous owner had it for those purposes. Is it possible I got the Protect message in error? In addition to checking the information in my first post, I tried checking for the IT policy following the instructions on here https://www.impaticize.com/impkb/que...erry+device%3F. The IT policy name is Default and it was last updated on October 14th.

    I also used the following site to see if my phone was activated on BES: KB21209-How to check if a BlackBerry smartphone can be used with a BlackBerry Enterprise Server or BlackBerry Enterprise Server Express. I didn't see [SYNC] as a book name.

    Is there another way to verify if the phone is on BIS or BES?
    11-15-11 01:51 AM
  4. tinbilly's Avatar
    Is there another way to verify if the phone is on BIS or BES?

    ==> You can check on the Service Status
    11-10-12 01:01 AM