[Jedi_Blackberry]

I have searched for the answer to this question....and I sought the answer in one of my bbm groups. I am unable to get an answer to this question but really need help because I am going crazy.

BBM

All of my BBM chats are showing up in my email folder. I have 2 emails (blackberry acct and live acct) both are hidden. I use the email folder that both show up in as my main mail folder. After the upgrade now my BBM shows up in this folder too.

I have gone into the options of the mail folder and unchecked the sms/mms...this does not help


How do I separate the BBM from my main email folder?

[captain_giggles]

Go into BBM:
Hit Menu Key --> Options and then uncheck the Show Chats in Messages Application box.

[Jedi_Blackberry]

Go into BBM:
Hit Menu Key --> Options and then uncheck the Show Chats in Messages Application box.

Thanks for the response....I have tried this as well...no luck.

[MobileMadness002]

Well then wipe your device and reinstall. BBM does not display in your messages if you've done the selections above.

[Jedi_Blackberry]

Well then wipe your device and reinstall. BBM does not display in your messages if you've done the selections above.

crap!! what is the best way to wipe the device?

[xraytid]

Make a backup FIRST

Then go to options -> security -> general

Press menu and go to "wipe handheld"

Type "blackberry" in the box and it resets to factory

Make sure u make a backup on DTM that way you save your contacts, browser bookmarks and BBM info

Because it erases EVERYTHING

Good Luck

[captain_giggles]

Before wiping, you could try removing BBM and re-adding it. Backup your contacts first though.

[abbieonline]

Definitely make sure you backup your calendar too. That gets wiped all the time.