Originally Posted by
TheRealFixxxer Perhaps the phone was previously stolen. If it was a Rogers phone and was reported as stolen then it's possible that Rogers has blocked that phone from activating on the network.
I would have assumed that if the phone was reported as stolen, though, they would have known that when you called. Granted, it was Rogers you were dealing with so you may have just dealt with one of the 90% of representatives that have zero clue on how to do their job. Anything with Rogers seems possible these days.
My suggestion would have been to call Rogers and inquire as to whether the phone was reported stolen to them.