1. WinterHawk's Avatar
    I have had my 9700 for about a week now and i love it but i have a problem getting pictures on bb messenger. I get a message to accept or decline so i accept and it asks to save so i do then when i go to my pics its there but its just a white looking box that i can't do anything with.

    How do i fix this? My old 8310 i had an option to view and i didn't have to save it first. The only way i can view a picture now is if i get it emailed to me and that can be a pain. This is my only draw back so far.
    12-18-09 11:25 AM
  2. Sgt_Smoker's Avatar
    My buddy had this problem when trying to use CaptureIt.

    Check your memory, it maybe as simple as not enough memory.

    Worked for him, he use's an Pearl 8100
    12-18-09 11:27 AM
  3. dcgore's Avatar
    I've always had the view option...yeah it could memory but i am not definitely sure.
    12-18-09 11:29 AM
  4. fatboy97's Avatar
    Move your trackball around until it highlights the white image, click on it, navigate to your pictures, select one.
    12-18-09 11:29 AM
  5. WinterHawk's Avatar
    i have plenty of memory, i dont have alot on the memory card yet.

    and the white image is in my pictures folder. and it did this with the blank memory card before putting the one in from my 8310. i just dont like not being able to view it first. my friends 8900 does the same thing and she just got it a week ago too
    12-18-09 11:40 AM
  6. WinterHawk's Avatar
    it says so in so would like to send you a file then it gives the option of accepting or declining, then when i do that it asks me to save, where as my old 8310 would give me the option to view it then i could save it if i wanted too
    12-18-09 11:43 AM
  7. Macneil_S4's Avatar
    Did you even update to the latest BBM?
    I'm pretty sure it allows you to preview
    first again like the old BBM's?
    12-18-09 12:57 PM
  8. Username00089's Avatar
    You need to update to the latest version of BBM.

    On your phone's web browser go to blackberry.com/blackberrymessenger and get it OTA
    12-18-09 01:45 PM
  9. ebedoun's Avatar
    Yes, +1 update to

    I hated the way BBM handled photos. Loving .56
    12-18-09 01:47 PM
  10. WinterHawk's Avatar
    Downloading it now, I hope this does the trick !
    12-18-09 03:00 PM
  11. WinterHawk's Avatar
    as simple as that, working like a champ. thanks for all the help
    12-18-09 03:20 PM