419/436 can't find CDMA

I just installed the 419/436 Hybrid on my wife's phone. It was a straight install, and everything seems fine with the phone, however, I get an X for signal. The diagnostics don't connect and the phone can't dial. When I try to dial, it tells me No Service. In Connection Manager, if I do the diagnostics, I get a message saying "APN List is Empty" and then it won't run. What went wrong?

Not sure how TMO does this, but try to update/program the tower info. Like VZW *228. Also do a register now after this. options>advanced options>host routing table>BB Menu>register now.