[TurboCam]

I am a new BB user and this is my first post. (go easy on me!!!) i have 2 storms that are both about a week old, and everything has been fine with them. today, around noon, the visual voice mail went down. I got a message saying that the storm could not log into the voicemail server. when I try to go into the VVM, it asks for my pin number. I enter it and try to log in, but I keep receiving the same message "incorrect pin or no account found."

I have tried battery pulls, uninstalling and reinstalling the VVM software.

nothing works! on either phone

does anyone have any ideas on what it is?

thanks!!!

[SouthernSaltine]

It could just be a Verizon problem, there server may be down? Have you tried calling tech support and checking?

[TurboCam]

I was just on tech suport with VZW for over an hour going around in circles.....and no answers.

[isoutsider]

I'm in the south Florida area and as of alittle bit ago the service came back up.

[TurboCam]

That's good to here......Sounds like it isn't an issue with just my phones. What area are you in? I'm in South Florida.

[southflguy]

Same thing here.. I'm in South Florida too. Visual Voicemail on my storm is not accepting my pin. They've escalated it to higher tech support but no solution yet.

[cbradiii]

same thing here in NC around noon. tech support while gracious couldn't fix. One question is the PIN number your password? i never recollect seeing or receiving anything different. Also any fix out there yet?

[cbradiii]

may be unrelated but the visual vm is back up at 4:25 pm after I dialed *228 and updated my roaming. just thought I'd throw that out there.

[mojo3120]

also a new BB user w/ a 1 week old storm. Same exact problem here in Charlotte, NC as of this morning.

[zazzified]

I just logged in fine.

[gozirra]

Its probably a regional issue, I just checked my vvm and it worked fine (I'm in Portland Oregon).

[mojo3120]

may be unrelated but the visual vm is back up at 4:25 pm after I dialed *228 and updated my roaming. just thought I'd throw that out there.

this just fixed the problem for me as well....thanks

[shaundiesel]

Back up and running in Chicago!

[TurboCam]

my visual voice mail came back around 5:00 PM this afternoon, on both phones.

I didn't do any updates or anything.....it just accepted my PIN.

must have been a verizon thing. oh well.

thanks for all the quick replies earlier today.

[rattlerism]

may be unrelated but the visual vm is back up at 4:25 pm after I dialed *228 and updated my roaming. just thought I'd throw that out there.

Worked for me! THANKS!