Viper Smart Start Authentication Error 500

I have a Viper Smart Start on my car

I went to use the app and it was in demo mode for some reason, I went to settings and my user name and password were still there so I hit "Save" and I got an

Authentication Error 500

Is this a Blackberry Error or a Smart Start error. Viper Website is no help and neither is Blackberrys

Help Please!

BTW - I have uninstalled, reinstalled, rebooted, re entered passwords, set all permissions to Allow and every other trick in the book.

No go as of yet