09-21-09 09:18 AM
455 ... 1011121314 ...
tools
  1. MMK110464's Avatar
    Hi,
    Does Smrtguard has plans to include an option to also back up the BB Messenger contacts? This would be important for me because most of my. BB Messenger contacts are not in the address book, so If Iwere to wipe out my data I would loose all the pins.

    Posted from my CrackBerry at wapforums.crackberry.com
    04-23-09 09:49 AM
  2. MMK110464's Avatar
    Nobody else would like to see an option to back up BB Messenger contacts?
    04-26-09 12:30 PM
  3. papped's Avatar
    I wonder if you even can or not due to the api.

    Posted from my CrackBerry at wapforums.crackberry.com
    04-26-09 03:22 PM
  4. Sturta's Avatar
    Nobody else would like to see an option to back up BB Messenger contacts?
    I think it would be a good idea, I'm for it.
    04-26-09 09:07 PM
  5. flyingmedic's Avatar
    Hi folks....


    Does anyone happen to know if they will be opening up more for the beta? This sounds like the perfect app to help my family and I find my wandering mother. Dementia issue, not any other. Would be perfect for it. Or so it seems.


    Thanks in advance.
    04-27-09 03:33 PM
  6. Tlynnsmith's Avatar
    Hi folks....


    Does anyone happen to know if they will be opening up more for the beta? This sounds like the perfect app to help my family and I find my wandering mother. Dementia issue, not any other. Would be perfect for it. Or so it seems.


    Thanks in advance.
    No. It states on their site that the beta testing period is over. They're releasing the product, within the next couple of weeks. If they decide to extend the beta testing, they'll probably post an update here.
    Last edited by Tlynnsmith; 04-27-09 at 03:54 PM.
    04-27-09 03:34 PM
  7. davebelger's Avatar
    Hey guys,
    I Reallllly like the idea of your product. I have been trying it since V1.01 and put the 1.05 on when it was announced. I posted a few questions but never got a reply. I have been unable to get here or play with it in a few weeks.
    I am impressed to see the support others have gotten. But I have never gotten it to work. It does the scheduled backups, but nothing else. I have tried the "Locate" and "Audio Ping" and "Track" but no results at all. The Storm shows some activity on the inbound/outbound indicators, but no results on the web site. If I watch closely I may see a brief flash of a popup on the screen as if a new msg has come in but it disappears quickly and nothing further happens.
    I am very interested in the app for my Storm and my wife's. Both are 9350 running default .75 OS. I have not loaded it on hers, only mine to try it out.
    04-27-09 05:08 PM
  8. Accidental Post's Avatar
    Hey guys,
    I Reallllly like the idea of your product. I have been trying it since V1.01 and put the 1.05 on when it was announced. I posted a few questions but never got a reply. I have been unable to get here or play with it in a few weeks.
    I am impressed to see the support others have gotten. But I have never gotten it to work. It does the scheduled backups, but nothing else. I have tried the "Locate" and "Audio Ping" and "Track" but no results at all. The Storm shows some activity on the inbound/outbound indicators, but no results on the web site. If I watch closely I may see a brief flash of a popup on the screen as if a new msg has come in but it disappears quickly and nothing further happens.
    I am very interested in the app for my Storm and my wife's. Both are 9350 running default .75 OS. I have not loaded it on hers, only mine to try it out.
    Maybe some help here your GPS needs to be on for the track to work also the locate as far as the ping I am not having issues. Maybe you have a custom profile set or the such.....
    Last edited by spaciorek; 04-27-09 at 06:07 PM.
    04-27-09 06:01 PM
  9. applejosh's Avatar
    Ok, so I just got a notification that tracking had started and then stopped. I had just re-installed this early this afternoon, but I haven't been on the website for hours? I quickly uninstalled as this was a little disconcerning. Anyone else see this?

    Posted from my CrackBerry at wapforums.crackberry.com
    04-27-09 09:24 PM
  10. davebelger's Avatar
    Maybe some help here your GPS needs to be on for the track to work also the locate as far as the ping I am not having issues. Maybe you have a custom profile set or the such.....
    Thanks, but to no avail. I have GPS enabled and works with a few other apps. No custom profile I am aware of. During install I granted all access. I love the idea behind this and despite my own problems with it have already strongly advised a few friends with BBs to go check it out. But I would sure like to have it functioning so I could show them.
    04-28-09 12:56 PM
  11. Sturta's Avatar
    you need to open SmrtGuard >> BB Key >> About SmrtGuard >> BB Key >> Reactivate.

    You then need to re-enter the activation code. It is available from the PC dashboard.

    The activation code is case sensitive. I had to reactivate and reboot three times before it would start locating, pinging, or lock from the web dashboard.
    04-29-09 10:45 AM
  12. rlmesq's Avatar
    The activation code is case sensitive.
    But instead of rejecting an incorrect activation code, SmrtGuard will accept a code entered in the wrong case and say activation was successful. Then the ping and tracking don't work.

    That's what happened to me when I upgraded my OS, and I went nuts trying to find the problem.

    BuckyBoy is right about the reactivation, which fixed my problem. Even if you think you did it right the first time around, try reactivation (and battery pulls). Mine works like a charm now.
    04-29-09 08:31 PM
  13. VIOLATOR's Avatar
    Just received the update they pushed out this evening:


    Dear Beta Users,

    We have rolled out v1.10

    Here is what's new:

    * Improved backup speed - You will see backup speed greatly improved over previous v1.05.

    * Added secure authentication prior to each back

    * Website has international language support in place - Calling for volunteer to translate our website into these languages: French / Spanish / German / Italian / Indonesian

    The new features will only work with the new software. Please upgrade before trying the new feature from the website.

    Please let us know if you have trouble at betasupport@smrtguard.com

    Contact sales@smrtguard.com if you want to translate. Volunteer will receive 6 months of SmrtGuard service free!! First come first serve.

    Thanks,

    Beta Team @ SmrtGuard
    04-29-09 10:24 PM
  14. erasat's Avatar
    Hi guys.

    Just in case, I already have sent you via email the Spanish Translation.

    I downloaded and installed 1.10, but must tell you, this is the second update in a row that after installing it, I no longer can backup my contacts and events. Last one (1.08) lasted 5 minutes on my BB before I went back to 1.05, I will wait on this one until you confirm me if this is a reported issue.

    Posted from my CrackBerry at wapforums.crackberry.com
    04-30-09 12:28 AM
  15. davebelger's Avatar
    Got the email today for V1.10. Installed it, approved security changes rebooted and still nothing. Read one of the recent posts, reactivated it, approved more requested security changes, battery pull, nothing.

    Then, tried the Audio Ping once more and suddenly it worked! Now all features seem to work! FANTASTIC!!!
    04-30-09 06:32 AM
  16. erasat's Avatar
    OK after I got a chance to double check what could be wrong with my Backup after upgrading to the last couple of versions (1.08 and 1.10) I think that I discovered the cause. Wi-FI.

    It seems that everytime I try to backup, SmrtGuard doesn't like Wi-Fi too much, I mean, with my Wi-Fi connection turned on, I can backup almost everything except Contacts and Events, it doesn't make too much sense, because it should work or doesn't work, but that's the way it is right now.

    I tried about 4 times this, I turned Wi-Fi off and the Bakcup ran perfectly, then I turned th Wi-Fi again, and again, same error.

    It will be good to know if the new versions are trying to access an specific port that may be closed in the router, it's the explanation as of why until version 1.05 everything was fine, but no with 1.08 and 1.10.

    Any inputs on this?
    04-30-09 08:33 AM
  17. duck383's Avatar
    OK after I got a chance to double check what could be wrong with my Backup after upgrading to the last couple of versions (1.08 and 1.10) I think that I discovered the cause. Wi-FI.

    It seems that everytime I try to backup, SmrtGuard doesn't like Wi-Fi too much, I mean, with my Wi-Fi connection turned on, I can backup almost everything except Contacts and Events, it doesn't make too much sense, because it should work or doesn't work, but that's the way it is right now.

    I tried about 4 times this, I turned Wi-Fi off and the Bakcup ran perfectly, then I turned th Wi-Fi again, and again, same error.

    It will be good to know if the new versions are trying to access an specific port that may be closed in the router, it's the explanation as of why until version 1.05 everything was fine, but no with 1.08 and 1.10.

    Any inputs on this?
    after seeing your post about wifi i realized i had never tried to backup using my wifi connection on my 8900 v4.6.1.206 , so i just did it and v1.10 is alot faster than v1.08 i had no problems what so ever as a matter of fact with wifi on it was even faster at backing up from start to finish (160 contacts )every thing worked fine
    04-30-09 08:54 AM
  18. erasat's Avatar
    Well, I'm preparing 2 Event logs showing you the events with Wifi on and off.

    Also, I'm at my office, but I was having problem since last night after I upgraded, and I've never had any problems with my Wi-Fi or UMA connection at home, and like I've mentioned, Smrtguard backups were never a problem with Wi-fi at home or at my office until version 1.05.
    04-30-09 09:08 AM
  19. erasat's Avatar
    Wi-Fi off: Perfect

    guid:0x166C870F1691C777 time: Thu Apr 30 07:34:56 2009 severity:0 type:2 app:SmrtGuard data:CALENDAR LIST: Device Default
    guid:0x166C870F1691C777 time: Thu Apr 30 07:34:56 2009 severity:0 type:2 app:SmrtGuard data:CALENDAR LIST: Hotmail
    guid:0x166C870F1691C777 time: Thu Apr 30 07:34:56 2009 severity:0 type:2 app:SmrtGuard data:CALENDAR LIST: Office
    guid:0x166C870F1691C777 time: Thu Apr 30 07:34:56 2009 severity:0 type:2 app:SmrtGuard data:CALENDAR LIST: Onelink
    guid:0x316C1626A9DDC375 time: Thu Apr 30 07:34:56 2009 severity:0 type:2 app:net.rim.tcp data:open
    guid:0x3B91E1630F0745BC time: Thu Apr 30 07:34:56 2009 severity:0 type:2 app:net.rim.tunnel data:Open-MagicRudyAPN.rim
    guid:0x3B91E1630F0745BC time: Thu Apr 30 07:34:56 2009 severity:0 type:2 app:net.rim.tunnel data:STnc-00000000
    guid:0x3B91E1630F0745BC time: Thu Apr 30 07:34:56 2009 severity:0 type:2 app:net.rim.tunnel data:Pdp1 1
    guid:0x316C1626A9DDC375 time: Thu Apr 30 07:34:56 2009 severity:2 type:2 app:net.rim.tcp data:TNLf 0
    guid:0xDD0CE9A73A61D83D time: Thu Apr 30 07:34:56 2009 severity:0 type:2 app:SmrtGuard Common data:ConnectionThread::run - WiFi Tunnel failed
    guid:0x58E77B27EE5F2CFD time: Thu Apr 30 07:34:56 2009 severity:0 type:2 app:net.rim.ippp data:RXCd 38
    guid:0x58E77B27EE5F2CFD time: Thu Apr 30 07:34:56 2009 severity:0 type:2 app:net.rim.ippp data:TXst 1559
    guid:0x389FE34834FB0EDF time: Thu Apr 30 07:34:56 2009 severity:3 type:2 app:net.rim.mdp data:TXca
    guid:0x60714307F914D8D5 time: Thu Apr 30 07:34:57 2009 severity:3 type:2 app:net.rim.scan data:CRAf
    guid:0x60714307F914D8D5 time: Thu Apr 30 07:34:57 2009 severity:0 type:2 app:net.rim.scan data:NKLt
    guid:0x38E29AD8D1B8DE63 time: Thu Apr 30 07:34:57 2009 severity:0 type:2 app:net.rim.link data:NKSt
    guid:0x58E77B27EE5F2CFD time: Thu Apr 30 07:34:59 2009 severity:0 type:2 app:net.rim.ippp data:RXCd 305
    guid:0x58E77B27EE5F2CFD time: Thu Apr 30 07:34:59 2009 severity:0 type:2 app:net.rim.ippp data:RXCd 55
    guid:0x166C870F1691C777 time: Thu Apr 30 07:35:00 2009 severity:3 type:2 app:SmrtGuard data:upload is done! type = 3
    guid:0x316C1626A9DDC375 time: Thu Apr 30 07:35:00 2009 severity:0 type:2 app:net.rim.tcp data:open
    guid:0x3B91E1630F0745BC time: Thu Apr 30 07:35:00 2009 severity:0 type:2 app:net.rim.tunnel data:Open-MagicRudyAPN.rim
    guid:0x3B91E1630F0745BC time: Thu Apr 30 07:35:00 2009 severity:0 type:2 app:net.rim.tunnel data:STnc-00000000
    guid:0x3B91E1630F0745BC time: Thu Apr 30 07:35:00 2009 severity:0 type:2 app:net.rim.tunnel data:Pdp1 1
    guid:0x316C1626A9DDC375 time: Thu Apr 30 07:35:00 2009 severity:2 type:2 app:net.rim.tcp data:TNLf 0
    guid:0xDD0CE9A73A61D83D time: Thu Apr 30 07:35:00 2009 severity:0 type:2 app:SmrtGuard Common data:ConnectionThread::run - WiFi Tunnel failed
    guid:0x58E77B27EE5F2CFD time: Thu Apr 30 07:35:00 2009 severity:0 type:2 app:net.rim.ippp data:TXst 134
    guid:0x389FE34834FB0EDF time: Thu Apr 30 07:35:05 2009 severity:3 type:2 app:net.rim.mdp data:TXrp
    guid:0x58E77B27EE5F2CFD time: Thu Apr 30 07:35:06 2009 severity:0 type:2 app:net.rim.ippp data:RXCd 305
    guid:0x316C1626A9DDC375 time: Thu Apr 30 07:35:08 2009 severity:0 type:2 app:net.rim.tcp data:open
    guid:0x3B91E1630F0745BC time: Thu Apr 30 07:35:08 2009 severity:0 type:2 app:net.rim.tunnel data:Open-MagicRudyAPN.rim
    guid:0x3B91E1630F0745BC time: Thu Apr 30 07:35:08 2009 severity:0 type:2 app:net.rim.tunnel data:STnc-00000000
    guid:0x3B91E1630F0745BC time: Thu Apr 30 07:35:08 2009 severity:0 type:2 app:net.rim.tunnel data:Pdp1 1
    guid:0x316C1626A9DDC375 time: Thu Apr 30 07:35:08 2009 severity:2 type:2 app:net.rim.tcp data:TNLf 0
    guid:0xDD0CE9A73A61D83D time: Thu Apr 30 07:35:08 2009 severity:0 type:2 app:SmrtGuard Common data:ConnectionThread::run - WiFi Tunnel failed
    guid:0x58E77B27EE5F2CFD time: Thu Apr 30 07:35:08 2009 severity:0 type:2 app:net.rim.ippp data:TXst 130
    guid:0x58E77B27EE5F2CFD time: Thu Apr 30 07:35:13 2009 severity:0 type:2 app:net.rim.ippp data:RXCd 96
    guid:0x58E77B27EE5F2CFD time: Thu Apr 30 07:35:13 2009 severity:0 type:2 app:net.rim.ippp data:RXCd 52
    guid:0x58E77B27EE5F2CFD time: Thu Apr 30 07:35:13 2009 severity:0 type:2 app:net.rim.ippp data:TXst 247
    guid:0x58E77B27EE5F2CFD time: Thu Apr 30 07:35:14 2009 severity:0 type:2 app:net.rim.ippp data:RXCd 329
    guid:0x316C1626A9DDC375 time: Thu Apr 30 07:35:14 2009 severity:0 type:2 app:net.rim.tcp data:open
    guid:0x3B91E1630F0745BC time: Thu Apr 30 07:35:14 2009 severity:0 type:2 app:net.rim.tunnel data:Open-MagicRudyAPN.rim
    guid:0x3B91E1630F0745BC time: Thu Apr 30 07:35:14 2009 severity:0 type:2 app:net.rim.tunnel data:STnc-00000000
    guid:0x3B91E1630F0745BC time: Thu Apr 30 07:35:14 2009 severity:0 type:2 app:net.rim.tunnel data:Pdp1 1
    guid:0x316C1626A9DDC375 time: Thu Apr 30 07:35:14 2009 severity:2 type:2 app:net.rim.tcp data:TNLf 0
    guid:0xDD0CE9A73A61D83D time: Thu Apr 30 07:35:14 2009 severity:0 type:2 app:SmrtGuard Common data:ConnectionThread::run - WiFi Tunnel failed
    guid:0x58E77B27EE5F2CFD time: Thu Apr 30 07:35:14 2009 severity:0 type:2 app:net.rim.ippp data:TXst 1196
    guid:0x58E77B27EE5F2CFD time: Thu Apr 30 07:35:15 2009 severity:0 type:2 app:net.rim.ippp data:RXCd 305
    guid:0x58E77B27EE5F2CFD time: Thu Apr 30 07:35:15 2009 severity:0 type:2 app:net.rim.ippp data:RXCd 54
    guid:0x166C870F1691C777 time: Thu Apr 30 07:35:16 2009 severity:3 type:2 app:SmrtGuard data:upload is done! type = 6
    guid:0x316C1626A9DDC375 time: Thu Apr 30 07:35:16 2009 severity:0 type:2 app:net.rim.tcp data:open
    guid:0x3B91E1630F0745BC time: Thu Apr 30 07:35:16 2009 severity:0 type:2 app:net.rim.tunnel data:Open-MagicRudyAPN.rim
    guid:0x3B91E1630F0745BC time: Thu Apr 30 07:35:16 2009 severity:0 type:2 app:net.rim.tunnel data:STnc-00000000
    guid:0x3B91E1630F0745BC time: Thu Apr 30 07:35:16 2009 severity:0 type:2 app:net.rim.tunnel data:Pdp1 1
    guid:0x316C1626A9DDC375 time: Thu Apr 30 07:35:16 2009 severity:2 type:2 app:net.rim.tcp data:TNLf 0
    guid:0xDD0CE9A73A61D83D time: Thu Apr 30 07:35:16 2009 severity:0 type:2 app:SmrtGuard Common data:ConnectionThread::run - WiFi Tunnel failed
    guid:0x58E77B27EE5F2CFD time: Thu Apr 30 07:35:16 2009 severity:0 type:2 app:net.rim.ippp data:TXst 134
    guid:0x58E77B27EE5F2CFD time: Thu Apr 30 07:35:17 2009 severity:0 type:2 app:net.rim.ippp data:RXCd 305


    Wi-Fi On: Failed

    guid:0x316C1626A9DDC375 time: Thu Apr 30 07:38:23 2009 severity:0 type:2 app:net.rim.tcp data:open
    guid:0x3B91E1630F0745BC time: Thu Apr 30 07:38:23 2009 severity:0 type:2 app:net.rim.tunnel data:Open-MagicRudyAPN.rim
    guid:0x3B91E1630F0745BC time: Thu Apr 30 07:38:23 2009 severity:0 type:2 app:net.rim.tunnel data:STac-MagicRudyAPN.rim
    guid:0xB247BA8FCCE09BFE time: Thu Apr 30 07:38:23 2009 severity:0 type:2 app:net.rim.udp data:open
    guid:0x109F36E312864507 time: Thu Apr 30 07:38:23 2009 severity:0 type:2 app:net.rim.dns data:DnsQ 1
    guid:0x109F36E312864507 time: Thu Apr 30 07:38:23 2009 severity:0 type:2 app:net.rim.dns data:DnsR 1
    guid:0x109F36E312864507 time: Thu Apr 30 07:38:23 2009 severity:0 type:2 app:net.rim.dns data:RefQ
    guid:0x3B91E1630F0745BC time: Thu Apr 30 07:38:23 2009 severity:0 type:2 app:net.rim.tunnel data:Clos-MagicRudyAPN.rim
    guid:0xB247BA8FCCE09BFE time: Thu Apr 30 07:38:23 2009 severity:0 type:2 app:net.rim.udp data:clos
    guid:0xB247BA8FCCE09BFE time: Thu Apr 30 07:38:23 2009 severity:0 type:2 app:net.rim.udp data:open
    guid:0x109F36E312864507 time: Thu Apr 30 07:38:23 2009 severity:0 type:2 app:net.rim.dns data:DnsQ 1
    guid:0x109F36E312864507 time: Thu Apr 30 07:38:24 2009 severity:0 type:2 app:net.rim.dns data:DnsR 1
    guid:0x109F36E312864507 time: Thu Apr 30 07:38:24 2009 severity:0 type:2 app:net.rim.dns data:RetQ
    guid:0x3B91E1630F0745BC time: Thu Apr 30 07:38:24 2009 severity:0 type:2 app:net.rim.tunnel data:Clos-MagicRudyAPN.rim
    guid:0xB247BA8FCCE09BFE time: Thu Apr 30 07:38:24 2009 severity:0 type:2 app:net.rim.udp data:clos
    guid:0x316C1626A9DDC375 time: Thu Apr 30 07:38:25 2009 severity:0 type:2 app:net.rim.tcp data:disc 1
    guid:0x3B91E1630F0745BC time: Thu Apr 30 07:38:25 2009 severity:0 type:2 app:net.rim.tunnel data:Clos-MagicRudyAPN.rim
    guid:0x316C1626A9DDC375 time: Thu Apr 30 07:38:25 2009 severity:0 type:2 app:net.rim.tcp data:clos
    guid:0x166C870F1691C777 time: Thu Apr 30 07:38:25 2009 severity:0 type:2 app:SmrtGuard data:BEGIN ADDRESS LOOP
    guid:0x166C870F1691C777 time: Thu Apr 30 07:38:26 2009 severity:0 type:2 app:SmrtGuard data:LOOP TIME: 803
    guid:0x316C1626A9DDC375 time: Thu Apr 30 07:38:26 2009 severity:0 type:2 app:net.rim.tcp data:open
    guid:0x3B91E1630F0745BC time: Thu Apr 30 07:38:26 2009 severity:0 type:2 app:net.rim.tunnel data:Open-MagicRudyAPN.rim
    guid:0x3B91E1630F0745BC time: Thu Apr 30 07:38:26 2009 severity:0 type:2 app:net.rim.tunnel data:STac-MagicRudyAPN.rim
    guid:0xB247BA8FCCE09BFE time: Thu Apr 30 07:38:26 2009 severity:0 type:2 app:net.rim.udp data:open
    guid:0x109F36E312864507 time: Thu Apr 30 07:38:26 2009 severity:0 type:2 app:net.rim.dns data:DnsQ 1
    guid:0x109F36E312864507 time: Thu Apr 30 07:38:26 2009 severity:0 type:2 app:net.rim.dns data:DnsR 1
    guid:0x109F36E312864507 time: Thu Apr 30 07:38:26 2009 severity:0 type:2 app:net.rim.dns data:RefQ
    guid:0x3B91E1630F0745BC time: Thu Apr 30 07:38:26 2009 severity:0 type:2 app:net.rim.tunnel data:Clos-MagicRudyAPN.rim
    guid:0xB247BA8FCCE09BFE time: Thu Apr 30 07:38:26 2009 severity:0 type:2 app:net.rim.udp data:clos
    guid:0xB247BA8FCCE09BFE time: Thu Apr 30 07:38:26 2009 severity:0 type:2 app:net.rim.udp data:open
    guid:0x109F36E312864507 time: Thu Apr 30 07:38:26 2009 severity:0 type:2 app:net.rim.dns data:DnsQ 1
    guid:0x109F36E312864507 time: Thu Apr 30 07:38:26 2009 severity:0 type:2 app:net.rim.dns data:DnsR 1
    guid:0x109F36E312864507 time: Thu Apr 30 07:38:26 2009 severity:0 type:2 app:net.rim.dns data:RetQ
    guid:0x3B91E1630F0745BC time: Thu Apr 30 07:38:26 2009 severity:0 type:2 app:net.rim.tunnel data:Clos-MagicRudyAPN.rim
    guid:0xB247BA8FCCE09BFE time: Thu Apr 30 07:38:26 2009 severity:0 type:2 app:net.rim.udp data:clos
    guid:0xDD0CE9A73A61D83D time: Thu Apr 30 07:38:27 2009 severity:0 type:2 app:SmrtGuard Common data:HTTP CONNECTION CODE: 403
    guid:0x316C1626A9DDC375 time: Thu Apr 30 07:38:27 2009 severity:0 type:2 app:net.rim.tcp data:disc 1
    guid:0x3B91E1630F0745BC time: Thu Apr 30 07:38:27 2009 severity:0 type:2 app:net.rim.tunnel data:Clos-MagicRudyAPN.rim
    guid:0x316C1626A9DDC375 time: Thu Apr 30 07:38:27 2009 severity:0 type:2 app:net.rim.tcp data:clos
    guid:0x166C870F1691C777 time: Thu Apr 30 07:38:28 2009 severity:0 type:2 app:SmrtGuard data:CONNECTION ERROR: null
    guid:0x166C870F1691C777 time: Thu Apr 30 07:38:28 2009 severity:3 type:2 app:SmrtGuard data:we have an error: error
    04-30-09 09:15 AM
  20. erasat's Avatar
    Home WiFi - Failure

    guid:0x316C1626A9DDC375 time: Thu Apr 30 17:33:11 2009 severity:0 type:2 app:net.rim.tcp data:open
    guid:0x3B91E1630F0745BC time: Thu Apr 30 17:33:11 2009 severity:0 type:2 app:net.rim.tunnel data:Open-MagicRudyAPN.rim
    guid:0x3B91E1630F0745BC time: Thu Apr 30 17:33:11 2009 severity:0 type:2 app:net.rim.tunnel data:STac-MagicRudyAPN.rim
    guid:0xB247BA8FCCE09BFE time: Thu Apr 30 17:33:11 2009 severity:0 type:2 app:net.rim.udp data:open
    guid:0x109F36E312864507 time: Thu Apr 30 17:33:11 2009 severity:0 type:2 app:net.rim.dns data:DnsQ 1
    guid:0x109F36E312864507 time: Thu Apr 30 17:33:12 2009 severity:0 type:2 app:net.rim.dns data:DnsR 1
    guid:0x109F36E312864507 time: Thu Apr 30 17:33:12 2009 severity:0 type:2 app:net.rim.dns data:RefQ
    guid:0x3B91E1630F0745BC time: Thu Apr 30 17:33:12 2009 severity:0 type:2 app:net.rim.tunnel data:Clos-MagicRudyAPN.rim
    guid:0xB247BA8FCCE09BFE time: Thu Apr 30 17:33:12 2009 severity:0 type:2 app:net.rim.udp data:clos
    guid:0xB247BA8FCCE09BFE time: Thu Apr 30 17:33:12 2009 severity:0 type:2 app:net.rim.udp data:open
    guid:0x109F36E312864507 time: Thu Apr 30 17:33:12 2009 severity:0 type:2 app:net.rim.dns data:DnsQ 1
    guid:0x109F36E312864507 time: Thu Apr 30 17:33:12 2009 severity:0 type:2 app:net.rim.dns data:DnsR 1
    guid:0x109F36E312864507 time: Thu Apr 30 17:33:12 2009 severity:0 type:2 app:net.rim.dns data:RetQ
    guid:0x3B91E1630F0745BC time: Thu Apr 30 17:33:12 2009 severity:0 type:2 app:net.rim.tunnel data:Clos-MagicRudyAPN.rim
    guid:0xB247BA8FCCE09BFE time: Thu Apr 30 17:33:12 2009 severity:0 type:2 app:net.rim.udp data:clos
    guid:0x316C1626A9DDC375 time: Thu Apr 30 17:33:13 2009 severity:0 type:2 app:net.rim.tcp data:disc 1
    guid:0x3B91E1630F0745BC time: Thu Apr 30 17:33:13 2009 severity:0 type:2 app:net.rim.tunnel data:Clos-MagicRudyAPN.rim
    guid:0x316C1626A9DDC375 time: Thu Apr 30 17:33:13 2009 severity:0 type:2 app:net.rim.tcp data:clos
    guid:0x166C870F1691C777 time: Thu Apr 30 17:33:13 2009 severity:0 type:2 app:SmrtGuard data:BEGIN ADDRESS LOOP
    guid:0x166C870F1691C777 time: Thu Apr 30 17:33:14 2009 severity:0 type:2 app:SmrtGuard data:LOOP TIME: 738
    guid:0x316C1626A9DDC375 time: Thu Apr 30 17:33:14 2009 severity:0 type:2 app:net.rim.tcp data:open
    guid:0x3B91E1630F0745BC time: Thu Apr 30 17:33:14 2009 severity:0 type:2 app:net.rim.tunnel data:Open-MagicRudyAPN.rim
    guid:0x3B91E1630F0745BC time: Thu Apr 30 17:33:14 2009 severity:0 type:2 app:net.rim.tunnel data:STac-MagicRudyAPN.rim
    guid:0xB247BA8FCCE09BFE time: Thu Apr 30 17:33:14 2009 severity:0 type:2 app:net.rim.udp data:open
    guid:0x109F36E312864507 time: Thu Apr 30 17:33:14 2009 severity:0 type:2 app:net.rim.dns data:DnsQ 1
    guid:0x109F36E312864507 time: Thu Apr 30 17:33:14 2009 severity:0 type:2 app:net.rim.dns data:DnsR 1
    guid:0x109F36E312864507 time: Thu Apr 30 17:33:14 2009 severity:0 type:2 app:net.rim.dns data:RefQ
    guid:0x3B91E1630F0745BC time: Thu Apr 30 17:33:14 2009 severity:0 type:2 app:net.rim.tunnel data:Clos-MagicRudyAPN.rim
    guid:0xB247BA8FCCE09BFE time: Thu Apr 30 17:33:14 2009 severity:0 type:2 app:net.rim.udp data:clos
    guid:0xB247BA8FCCE09BFE time: Thu Apr 30 17:33:14 2009 severity:0 type:2 app:net.rim.udp data:open
    guid:0x109F36E312864507 time: Thu Apr 30 17:33:14 2009 severity:0 type:2 app:net.rim.dns data:DnsQ 1
    guid:0x109F36E312864507 time: Thu Apr 30 17:33:14 2009 severity:0 type:2 app:net.rim.dns data:DnsR 1
    guid:0x109F36E312864507 time: Thu Apr 30 17:33:14 2009 severity:0 type:2 app:net.rim.dns data:RetQ
    guid:0x3B91E1630F0745BC time: Thu Apr 30 17:33:14 2009 severity:0 type:2 app:net.rim.tunnel data:Clos-MagicRudyAPN.rim
    guid:0xB247BA8FCCE09BFE time: Thu Apr 30 17:33:14 2009 severity:0 type:2 app:net.rim.udp data:clos
    guid:0x316C1626A9DDC375 time: Thu Apr 30 17:33:45 2009 severity:0 type:2 app:net.rim.tcp data:disc -7
    guid:0x3B91E1630F0745BC time: Thu Apr 30 17:33:45 2009 severity:0 type:2 app:net.rim.tunnel data:Clos-MagicRudyAPN.rim
    guid:0x316C1626A9DDC375 time: Thu Apr 30 17:33:45 2009 severity:0 type:2 app:net.rim.tcp data:clos
    guid:0x166C870F1691C777 time: Thu Apr 30 17:33:47 2009 severity:0 type:2 app:SmrtGuard data:CONNECTION ERROR: Connection closed
    guid:0x166C870F1691C777 time: Thu Apr 30 17:33:47 2009 severity:3 type:2 app:SmrtGuard data:we have an error: error
    guid:0x97C9F5F641D25E5F time: Thu Apr 30 17:34:00 2009 severity:0 type:2 app:System data:VM:+GC RX=5.2M,RF=9M,FF=117.4M,OF=339.8K,OS=12.7M,ON=172. 1K,OR=0,FR=4.2K,TR=970K,RR=0,IS=12.2K RA=14M,RS=12.7M,RN=65.1K TA=9M,TS=0,TN=39.8K PA=0,PS=0,PN=44.2K R0=70.6M,1=420.6K,2=15K,3=101.7K,4=2.2M,7=91.6K,8= 6K,9=12.7M,10=16K,11=69.3K,12=328.7K,13=32.3K,14=2 8,15=182.8K,20=4.7K,21=780,22=71.5K
    guid:0x97C9F5F641D25E5F time: Thu Apr 30 17:34:01 2009 severity:0 type:2 app:System data:VM:-GC RX=5.2M,RF=10.6M,FF=118M,OF=355.7K,OS=10.8M,ON=156 .2K,OR=0,FR=0,TR=0,RR=0,IS=11.9K RA=12.5M,RS=10.8M,RN=48.8K TA=8.3M,TS=0,TN=40.6K PA=0,PS=0,PN=44.1K R0=70.6M,1=420.6K,2=15K,3=101.7K,4=2.2M,7=91.6K,8= 6K,9=11.1M,10=16K,11=69.3K,12=328.7K,13=29.8K,14=2 8,15=182.8K,20=4.7K,21=780,22=71.5K
    guid:0x97C9F5F641D25E5F time: Thu Apr 30 17:34:01 2009 severity:0 type:2 app:System data:-GCt=87,b=1,r=0,g=t,w=8,u=0,c=1
    04-30-09 06:58 PM
  21. Sturta's Avatar
    Getting an untrusted certificate error. "You are attempting to open a secure connection, but the server's certificate is not trusted." Also getting "Authorization Failed" when trying to automatically backup. Running .10 now.
    05-04-09 09:07 AM
  22. bigguy_132#CB's Avatar
    None of the stuff in SmrtGuard is still working for me. Tried e-mailing support, tried all the suggestions here to no avail. I am most likely going to drop the app. It's too bad since it was a nice app.
    05-04-09 02:36 PM
  23. Sturta's Avatar
    Is there a list of the email/sms commands you can send to your BB? I couldn't find any in the documentation or on the site. I did, however, find the pricing plan here.
    05-06-09 08:11 AM
  24. Sturta's Avatar
    I am getting 'Authorization Failed!' when automatic backup tries to do my contacts. I can't manually backup contacts either, showing Failed.
    05-11-09 02:28 PM
  25. erasat's Avatar
    I am getting 'Authorization Failed!' when automatic backup tries to do my contacts. I can't manually backup contacts either, showing Failed.
    I was having the same error (Just see my posts above where I posted the Event logs), everything seem to indicates that it was Wi-FI, if I turned wi-fi of it worked. I'm talking in past tense because I got a new 8900 as a replacement to my other 8900, and I tried yesterday to backup with Wi-Fi turned on and I could without issues. Well, I'm happy because it worked again just like it was working before for me, but still don't understand why my previous phone was working and then it suddenly stopped working until I turned Wi-Fi off.
    05-11-09 04:05 PM
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