1. JCangoku's Avatar
    hi

    I reinstalled a 714 OS for my bold 9900, BB protect won't work at all...

    error 'service not included in your data plan'

    it was working well just yesterday with the same 714 OS...

    anyone knows why ?

    thank you

    BB bold 9900 OS BL Ultimate Hybrid RC7B1 (with .714 base and sfi)

    BB Playbook 16 Go OS 2.1.0.1032
    kuti likes this.
    10-16-12 04:56 AM
  2. feby.adityawan's Avatar
    Try to delete your previous backup and your device from BB protect website.

    Hope it works


    Sent from my BlackBerry 9810 using Tapatalk
    kuti likes this.
    10-16-12 05:13 AM
  3. kuti's Avatar
    I have exact the same problem. Please let me know if the feby's guide is fix this error. As I have a lot of important data in the back up so inconvenience to delete it.

    Thanks

    ☂ Bold 9900 & HedoneDesign Jam Couleur ♫
    10-16-12 05:53 AM
  4. JCangoku's Avatar
    hi

    as mentionned, i deleted my protect account, including the device and backups....

    did nothing.

    still error message "service plan does not include protect" ...

    it has to do with BIS.
    anyone knows if protect has a service book send in the BB ? i don't see any...

    BB bold 9900 OS BL Ultimate Hybrid RC7B1 (with .714 base and sfi)

    BB Playbook 16 Go OS 2.1.0.1032
    kuti likes this.
    10-17-12 04:25 AM

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