[BestBuyMobileBBUser]

Hi guys!
I downloaded Cortado workplace to my bold, for its remote printing feature. So far I have been unsuccessful in using it. Does anyone have any experience with this app that can help me get it working properly?
Thanks in advance!
B

Posted from my CrackBerry at wapforums.crackberry.com

[nsx1164]

Just downloaded Cortado and am having trouble finding my WiFi printer from my BB 8900.

PRINTER is HP OfficeJet 6500 with built-in WiFi. It is connected to my home router via router - NOT via USB.

Note: the Cortado manual says you set the printer IP address:
- if printer is plugged into router via USB, use IP address of router (usually this is 192.168.0.1)
- if printer is NOT plugged - get IP address from printer


##########

Is there some special setting I need ?

Use MDS: NO (default)
SSID : auto-detected by phone
IP: IP of printer (from printer config page)
Type: HP OfficeJet (exact model # is not available)

Other items set to defaults:
- timeout: 30s
- print buffer time (ms): 0

Any ideas/advice would be appreciated. Thanks in advance !!

[magicguana]

I've had the same prob. First thing I kept getting linked to RIM who wanted �1500 ($2435) sanctioned through Paypal for anything I "Might" want before allowing me to download, this is restrictive practise and must be stopped, then after many emails & complaints I took advice from Crackberry's forums, downloaded direct from Cortado, I have bb Bold 9000 wifi on and HP 6500 ethernet printer (laptop works brilliantly on wifi) and Cortado DO NOT HAVE this common printer listed. The whole excersise has been a let down and complete waste of time.

[asggold]

I had downloaded and tried to use this app too but ran into the same trouble with supported printers. I actually contacted Cortado support MANY times and they said they would be adding support for more wireless printers in the future. Well, after about 6+ months I gave up and have never used again.

[stubbornswiss]

I have exactly the same problem.

Bold 9650
Epson WorkForce 610

I have a wireless network at home and my printer is connected to my router by ethernet cable. All the laptops in the house can print to the printer wirelessly.

I set up Cortado workplace as instructed (my printer model is listed), and I entered my printers ip address. Unfortunately I am still unable to print.

I was on the phone with their customer support earlier today, and the guy said I needed to make sure of the ip address. He suggested I download "Printer Locator" off their website, to get the proper ip address. I did this, and I got the same address I already had!

I have tried printer ip address, router ip address, and everything else I can thing of. No joy. The print job starts, initializes, and the says "Cannot open/find selected printer. Printing has been canceled".

I shall be calling customer support again in Monday, and will keep you posted.

[asggold]

Just downloaded Cortado and am having trouble finding my WiFi printer from my BB 8900.

PRINTER is HP OfficeJet 6500 with built-in WiFi. It is connected to my home router via router - NOT via USB.

Note: the Cortado manual says you set the printer IP address:
- if printer is plugged into router via USB, use IP address of router (usually this is 192.168.0.1)
- if printer is NOT plugged - get IP address from printer


##########

Is there some special setting I need ?

Use MDS: NO (default)
SSID : auto-detected by phone
IP: IP of printer (from printer config page)
Type: HP OfficeJet (exact model # is not available)

Other items set to defaults:
- timeout: 30s
- print buffer time (ms): 0

Any ideas/advice would be appreciated. Thanks in advance !!

If your exact model number is not available on the Cortado site you need to e-mail/call customer service to ask them to load the drivers. Good Luck. I have done this 3-4 times and get a response from customer service but NEVER have they updated the drivers. I have an HP Wi-Fi printer that is networked too.

[eds817]

I just downloaded Cortado lastnight and was able to print without a problem. Maybe because my laser printer is an older one, Brother HL1240. But as soon as I entered the IP address it knew it was a Brother and listed the HL1240. After that it was a piece of cake.

You might want to check this out on their site
Cortado Workplace - Download Printer Locator