1. basketlacey's Avatar
    I am tring to log in to the Alarm.com app so I can control my home security system from my phone. I am getting this error message:

    "A connection cannot be established to the server. Please try again."

    It is not related to the user name or password as I was able to get it to work on my daughter's droid. I have tried a bunch of times and am getting the same message. Any ideas?
    04-30-12 04:38 PM
  2. OriginalLucy's Avatar
    Sorry, I can't help, but maybe contact the developers and see if they are able to help. They might know best.
    05-01-12 08:45 AM
  3. Tiassa's Avatar
    This is JAWAG (Just A Wild A** Guess), but check your home router it might not allow incoming connections (or it may be that the incoming data is being routed somewhere else).
    05-01-12 01:11 PM
  4. tynaspi's Avatar
    I'm having the exact same problem regardless of going through a home router or cell network. "A connection cannot be established to the server. Please try again."
    07-15-12 11:29 AM
  5. tynaspi's Avatar
    I heard back from FrontPoint (my Alarm.com provider). Below worked for me:

    "To resolve, please load the app and click the Option button on your phone then select Network. Once in Network, please click TCP and this should resolve the issue for you."

    Once I changed it from "auto" to "TCP," everything started working.
    07-15-12 04:16 PM
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