[lilme08]

I just tried to open up a word file on my bb and it gives the error of:



error starting wordtogo:clas'com.dataviz.commonDocsToGoApp Prefs$PrefsV1'multilply defined

what do this mean and what can i do to correct it?

TIA

[mostlydo]

have you went to the docs to go icon??? they have to be registered prior to using them. i believe thats what the error is in regards to. let me know cheers.

[lilme08]

i remember seeing the icon when i got the bb, but after i installed my 3rd party apps and did a restore, the icon was missing. is there any way to get it back?

[jcp007]

Check your Applications folder on the Applications screen.

[lilme08]

i checked there even selected to show all. its not there. even under the apllication list under options. nothing.

[jcp007]

Try Alt+Right Shift+Del.

[lilme08]

thanks for all the suggestions, but the icon is not showing up. anything else i can try, let me know.

[jcp007]

You might try and wipe your device. Reinstall the OS .405. There are how-to's in these forums.

[jcp007]

There is also the option of calling technical support at AT&T who if they cannot help will transfer you to RIM. This is certainly less time-consuming that a device wipe, especially if you do not feel comfortable doing one.

[lilme08]

what if i do the wireless upgrade that is available?

[Teek]

Connect to Desktop manager and make sure the Docs app is checked off for installation .

[lilme08]

thanks for all the replys. will try that and let you know. so i just cant download it, right?