[colemac]

Hello,

Not sure if this is the right place to post this.

I am trying to purchase a blackberry app that the trial has expired. Here is what happens:

Bold 9700

1. Click purchase

2. login with blackberry credentials and authenticates

3. billing options prompt

a) bill through my telus phone bill - the one i want

b) credit card

c) paypal



4 I get an error


"This feature has been disabled by your system administrator. contact your system administrator for more details"



I have contacted my system admin and telus. He is done this so far on BES



blackberry domain
click tab global
click on service control and customization
disable enterprise service policy - done
disallow third party app. downloads :false
and disable blackberry app world : false
Appreciate your help,

[colemac]

Did I post this in the correct area?

[Rootbrian]

It's an IT policy that is not allowing you to purchase apps. There is a howto thread in the HowTo section of the crackberry forums that will allow you to remove the policy altogether.

Posted from my CrackBerry at wapforums.crackberry.com

[colemac]

It's an IT policy that is not allowing you to purchase apps. There is a howto thread in the HowTo section of the crackberry forums that will allow you to remove the policy altogether.

Posted from my CrackBerry at wapforums.crackberry.com

Where is this policy? I am not sure where to find it.

Appreciate it,

[Rootbrian]

Where is this policy? I am not sure where to find it.

Appreciate it,

http://forums.crackberry.com/f3/removing-policy-blackberry-phone-81401/

First page of the thread.

Posted from my CrackBerry at wapforums.crackberry.com

[colemac]

http://forums.crackberry.com/f3/removing-policy-blackberry-phone-81401/

First page of the thread.

Posted from my CrackBerry at wapforums.crackberry.com

So how do I do this with OS 6?


appreciate it,

[NetworkGuy]

There is an IT policy rule still in play to block you from purchasing apps through your provider.

Get your IT person to look at the policy again.

(And don't remove the IT policy. That could get you in big trouble with your company)

[colemac]

There is an IT policy rule still in play to block you from purchasing apps through your provider.

Get your IT person to look at the policy again.

(And don't remove the IT policy. That could get you in big trouble with your company)

Yes I agree. he has looked at policy and changed it. is there a specific option to switch?

Appreciate it,

[Rootbrian]

I don't use BES so I don't really know how to remove it. Following the instructions should do it, even though things are slightly different.

Posted from my CrackBerry at wapforums.crackberry.com

[colemac]

http://forums.crackberry.com/f3/removing-policy-blackberry-phone-81401/

First page of the thread.

Posted from my CrackBerry at wapforums.crackberry.com

So not sure how to do it on OS 6 with BES. He has changed all those settings from my beginning post.

I wonder what else he can change?

Appreciate it,

[NetworkGuy]

Yes I agree. he has looked at policy and changed it. is there a specific option to switch?

Appreciate it,

did he find another rule after you posted what he changed above? Those aren't it.

Under BES 5.0.2 it's in the Blackberry App World folder and the specific rule is called "Enabll Wireless Service Provider Billing" Make sure that is set to yes.

It will then take 15-30 minutes for the updated IT policy to be pushed to your phone.

then try again

[colemac]

did he find another rule after you posted what he changed above? Those aren't it.

Under BES 5.0.2 it's in the Blackberry App World folder and the specific rule is called "Enabll Wireless Service Provider Billing" Make sure that is set to yes.

It will then take 15-30 minutes for the updated IT policy to be pushed to your phone.

then try again

No he didn't' So theres an app world folder on BES 5.0.2 and there is rule in there or did you mean on device?

Appreciate it,

[NetworkGuy]

Everything I stated above is done from the BES.

[colemac]

Everything I stated above is done from the BES.

We have version 4... How do we do it in there? He doesn't see option?

[NetworkGuy]

Unless your company has paid for BES maintenance/support from RIM, you will need to purchase it. I'm not sure if you also need to purchase CALs over again.

[colemac]

Unless your company has paid for BES maintenance/support from RIM, you will need to purchase it. I'm not sure if you also need to purchase CALs over again.

I think they have. is there an easy way to find this option?

[NetworkGuy]

If your company has it, then its as easy as downloading the installation package and performing the install. I actually only started on BES5 so I have no idea how easy it was to go from 4 to 5.

Easist thing to do for be for your BES admin to call RIM and find out what the options are.

Problem with this is, your problem won't be fixed today..

[colemac]

They aren't ready to go to BES 5 yet so was just wondering if we can do anything with version 4 right now?