[cyberboy128]

Please feedback if your Blackberry Protect is working. Do post your firmware version, telco and Blackberry Protect version.

I am on 261, Singtel, 1.1.1.29, configuration appears fine on the device however, when login to Blackberry Protect site, it shows "no device associated with your account".

Same account was used with 9780 previous and it works fine. No idea if problem lies with firmware, telco (service book), or bug within the application itself.

[Phill_UK]

Works fine here... on .353/Voda UK/v1.1.1.29

[lzeng]

I have the same problem im on .353 I've tried on .261 too

[cyberboy128]

Works fine here... on .353/Voda UK/v1.1.1.29

Initially, I have the device registered. However, found that view my location, lock screen, display massage cannot work, only backup is working fine. Tried to restart Blackberry Protect on device along with battery pull with same result.

Del device on Blackberry Protect, uninstalled / reinstalled application on device. Setup on device looks fine and initial backup have completed. However, on Blackberry Protect Site, it shows "no device associated with account" and backup is blank.

[cyberboy128]

I have the same problem im on .353 I've tried on .261 too

Anyone else facing similar problem?

[Bizarre]

I can't even download the app, when I try it says no compatible for my device...

[DX9]

No problems here with Rogers running .353

Sent from my BlackBerry 9900 using Tapatalk

[mhw100]

It recognizes my device but doesn't say it is connected on .353

[simsim]

Had the BB ID/App World failure problem on original OS.

Loaded .317 and now everything including Protect working great.

Orange UK (unlocked/unbranded).

[Tuborgmann]

I can't even download the app, when I try it says no compatible for my device...

It should already be on your phone preinstalled, have a look in the Applications folder.

[rrrebo]

Works fine for me.

Posted from my CrackBerry at wapforums.crackberry.com

[Spawn12]

Mine finally works, for some odd reason my 9780 Bold from Vodafone never seemed to work with bb protect even though it was associated with it...never bothered to try and fix it.

But my 9900 is now connected and i can run all the commands ie loud ring, find it via gps and leave a message on the screen.

Running 353 firmware at the moment.

[josh3326]

it only works for me when I'm outside. Doesn't do me much good when a thief has my phone inside.

[sbolduc]

Every time I try and download BB Protect I get this Error: "Sorry, your device does not meet the system requirements that are needed to support BlackBerry Protect."
If anyone has a solution to this it would be much appreciated!

[bryanus]

Same issue here. Migrated from a 9700 last night. BB Protect just crashed the 9900, so I deleted it from AW thinking I could just resintall it. Now there's no Reinstall button and it says it's not compatible with my device (t-Mobile 9900)

It should already be on your phone preinstalled, have a look in the Applications folder.

[Spawn12]

Thats because its been probably blocked off by tmobile...give them a ring and see what they say. Im using tmobile here in the UK and mine works perfectly fine.

[Jaguarr40]

It is a proven fact that MOST people use less than 2GB of data a month as a normal user no matter what you are doing on your BB so as an experiment at ther beginning of the year I went down to 150GB plan for $15.00 with VZW to not only save money butto see if it is true and so far it has proven to be true. i am not even close to 2GB a month.

Having said that and why I brought it up was that when BlackBerry Protect came out and I installed it and after going though the whole damn process I found out that you need to have the unlimited plan for it to work... This according to or from VZW CS.

I was dissapointed and uninstalled it and now of course even though I don't need it I cannot go back to unlimited but would not anway since I gave it up and am not grandfathered in.

If anyone else has the similar experience I would love to know about it or do all of you have unlimited using BB Protect?

[nabatron]

yeah my blackberry protect doesn't work on my phone either after a whole reboot of my phone says the same thing that most people say up top that my device doesn't support bb protect wtf it was pre loaded on the dam device in the first place

[Lz]

Glad to see I am not the only one with this issue. Protect was working fine on my previous device. But on my 9900 it came per-installed but never worked. Tried deleting it but now can't seem to downloading it . Running stock Rogers .261 is that matters.

[Fnord]

Works for me (sorta). I'm on stock Rogers and everything works with exception of the View Current Location.

[papped]

Someone posted an OTA for the 9900/9930 install already. You can't currently download it from the regular place.

[Villain]

did you do a device switch or back up and restore? and included applications? if so thats your problem... os7 has bb protect built into it.

[nabatron]

so just got my "new" blackberry 9900 today to replace my lemon one and well lets just the build quality on my old one is garbage compared to the one i got today. The little panel under the screen is flush while my other one was raised, the bottom panel were it says rogers on my new was is actually a bit raised while my old one is flush i guess u can win it all the time. But at least my blackberry protect works now like it should when I first got my device. Now I'm trying to figure out a way to get my contacts back on my phone...

[melb_me]

Just to be clear. If Blackberry Protect does not show up in your applications you can get it back as it is part of the OS bundle. Connect your phone to the computer. When your Desktop Software comes up click the Applications tab. This is where you can choose your languages and apps. Scroll down the list on the right where you will find Blackberry Protect. Put a check beside it and click Apply.

[TrespassersW]

I can't even download the app, when I try it says no compatible for my device...

It is built in on the 9900. Look in the Applications folder.