[cutegreeneyesx]

right well i have a 8100 and am upgrading soon but at the moment it keeps on restarting and the error message reads app error 200 or app error 523 i need to know if there is a way to master reset the phone without going into the settings because i been told thats is what it needs please help me thank you

[mostlydo]

you can wipe the device by going to options/security/general settings/blackberry key/wipe handheld.

[cutegreeneyesx]

i tried that but it wont let me get into options it just cums up with that app error 523 or 200 and resets is there not a way you can do it without goin into the options like press sum buttons ?? like alt lglg clears the log

[DaPhoneking]

Reinstall the OS.

[cutegreeneyesx]

how do i do that

[cutegreeneyesx]

because i dont have the disk for the pc only the wire and the pohne just keeps on restarting itself

[DaPhoneking]

because i dont have the disk for the pc only the wire and the pohne just keeps on restarting itself

1. Go to blackberry.com and download the current version of Desktop Manager (I'll just assume you're using a Windows PC, and not a Mac.)

2. Download a version of the 8100 OS. A current version is usually stickied on the top of the Device threads...

3. Plug in your device via USB to your computer.

4. Open the .exe file.

5. BEFORE you install the OS, remove the vendor.xml file.

But just an FYI there are threads showing step by step how to do this...

[DaPhoneking]

Actually I did your homework for you. Here's a good post to show you how to accomplish this:

http://forums.crackberry.com/f5/upgr...step-z-188139/

Hope this helps.

[cutegreeneyesx]

thanx i am tryin 2 do that now lets see if it works

[DaPhoneking]

Good luck and keep us posted.

The Phoneking has spoken....

[cutegreeneyesx]

that didnt work it loads on my pc then . BEFORE you install the OS, remove the vendor.xml file.

But just an FYI there are threads showing step by step how to do this... i dunt get this and i am lost

[Dr-Drae]

Do u have Blackberry Desktop manager?

[cutegreeneyesx]

it asks what language then it says preparing to install then it installs and it says run application and i been waiting 10 mins for it to *** up

[cutegreeneyesx]

no how do i get that

[Dr-Drae]

https://www.blackberry.com/Downloads...93E4F3BB068C22

download and install version 4.6 without media manager

[Dr-Drae]

https://www.blackberry.com/Downloads...93E4F3BB068C22

download and install version 4.6 without media manager

after u've installed that......install the operating system u dowloaded for the phone (think u already installed it though )

1) go to "C:\Program Files\Common Files\Research in Motion\App Loader" and delete the vendor.xml file in the folder (should be at the bottom of the list)

2) Launch the "loader.exe"

3) Follow the dialog box and select the relevant options as it applies to u

4) wait patiently while ur os is loaded.

p.s. make sure the checkbox beside "Email Attachment Services" is checked.

That's all i think

[cutegreeneyesx]

thank u then what do i do

[cutegreeneyesx]

will it definatly work ??

[Dr-Drae]

Then u enjoy ur phone. If that doesn't work, u'll have to wipe ur phone then load the os. Sounds a bit technical but its pretty easy to do.

[cutegreeneyesx]

1) go to "C:\Program Files\Common Files\Research in Motion\App Loader" and delete the vendor.xml file in the folder (should be at the bottom of the list)

i cant find that file

[cutegreeneyesx]

found it

[cutegreeneyesx]

and delted the vendor xml file now

[Dr-Drae]

1) go to "C:\Program Files\Common Files\Research in Motion\App Loader" and delete the vendor.xml file in the folder (should be at the bottom of the list)

i cant find that file

Did u install the OS for the phone v4.5.0.181?

[Dr-Drae]

Good, follow the rest of the instructions. Remember to tick the email attachment check box in the 3rd dialog box i think.

[cutegreeneyesx]

am tryin 2 install the desktop manager and yer i installed it coz i delted the xml file