1. Peter Shearer's Avatar

    When my Curve 9300 connects to a public Wifi Hotspot I get an error message saying:

    "You are attempting to open a secure connection to bbm.voip.blackberry.com but the server certificate domain name
    is .sar.mycloud.net" - or starbucks, or O2, or ....

    - any ideas on how to lose this message?. I have the latest version v. of BBM loaded and I'm in the UK.


    02-01-13 11:29 AM
  2. MADBRADNYC's Avatar
    Welcome to CrackBerry!
    I believe this issue has been rectified with the latest BetaZone version (.130).
    If you are not a member, you can go to BlackBerry Beta Zone from your device browser, sign up, and download it.
    It's easy and fast! It should also help with the issues you are having.

    Please note: Incorrect application version, instead of 7.0.1.x

    02-01-13 01:47 PM
  3. Peter Shearer's Avatar
    Hi and thanks for the welcome!!.

    I installed the beta version of BBM as you suggested but this didn't make any difference - same string of messages came up. I tried re-installing the beta version but that made no difference. Do you have anything else you could suggest I try?.

    BTW I notice that BBM doesn't appear in my world as an installed app now.

    Thanks and REgards,

    02-12-13 02:54 PM
  4. steve_rainbird's Avatar
    I am also having this problem. Any ideas would be gratefully received.
    02-25-13 03:14 PM
  5. Peter Shearer's Avatar
    Hi, I have since installed another beta version of the BBM app and this didn't fix the problem either. Also, my daughter has since upgraded her BBM from a version without the problem to the latest GA version which has the problem - why has the upgrade not been withdrawn until a GA fix has been released????.

    When will this issue be addressed by RIM ????

    BTW I personally have no use for the BBM app anyway, so its there a way to disable it?
    03-28-13 07:57 AM
  6. Peter Shearer's Avatar

    There's an article on the Blackberry knowledge base - KB33968 - that addresses this exact issue. I've followed the instructions and I shall find out if it worked or not the next time I'm near a wifi hotspot :-).

    I'll keep you posted
    03-28-13 12:23 PM
  7. winsham21's Avatar
    Have you found a way to stop these error messages? It is driving me crazy and I'm not getting anywhere with RIM technical help!
    I'm close to ditching my Blackberry!

    05-24-13 09:43 AM

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