1)Download & install the newest Desktop Manager Version HERE
2) Connect BB
3) Open DM
4) Select Switch Device Wizard
5) Select Switch BB Devices
6) Select Next
7) Select USB & then your PIN #
8) Select Next. Enter your Password if required
9) Uncheck User Data & Settings and also Include Messages so that only 3rd Party Apps is selected
10) Select Next
11) When it's done backing up leave the screen as is.
DO NOT select Next or Cancel
12) Search your computer Folders & Files for a folder with your PIN # as the name. DEFINITELY check System Files & Hidden Files as well
13) After you find it, copy it & SAVE it to a easy accessible place
14) Go back to the Switch Device Wizard page that we left alone & cancel it. ALSO, check and make sure the folder IS saved before Canceling or the folder will be LOST