- I upgraded from .86 to .90 with no wipe as is usual for me. I had a little trouble with the Enterprise Activation but after a batt pull and a 5th attempt I finally got it to go all the way through and things seem to be synced up. BUT - when I click on visual voice mail I receive the following: "Required permission for Visual Voice Mail cannot be set probably due to IT policy restrictions. Phone needs Allow, Please consult with your admin." I am the IT Director/BES Admin/the entire department and I never set or change the IT Policy and so this is bizarre. I try to set the apps permissions from the phone and all looks set ok except somethings are set to custom and when i try to change to Allow they won't change....nothing that looks like it would affect this though. Batt pull does not fix...resend service books does not work. Resend IT Policy did not work. Any one have any ideas or the same problem. Also, I have tried to reinstall Visual Voice Mail and that did not work either. Thanks!01-22-09 04:29 PMLike 0
- I am having the exact same issue. Anyone have any ideas? I have tried chagning permissions, Uninstalling and reinstalling VVM. I have tried the battery pull. Changed the contacts in security options etc. We also added the split to the BES for a bit and resent the service book. Nothing working
Last edited by Sackoberry; 01-22-09 at 06:10 PM.
01-22-09 06:03 PMLike 0 - WOW! Looks like we are the only 2 with this issue and NO ONE seems to know the cause or the fix. I will keep looking into this and will report back if I have any luck...plz do the same.01-23-09 06:35 AMLike 0
- 01-23-09 06:39 AMLike 0
- That happened to me and I just followed the prompts and its working fine. happened on quick pull too. Looks like after it was upgraded the 3rd party software just had to update their configuration files. follow the prompts and set the new permissions. should work after that. mine did01-23-09 06:55 AMLike 0
- That happened to me and I just followed the prompts and its working fine. happened on quick pull too. Looks like after it was upgraded the 3rd party software just had to update their configuration files. follow the prompts and set the new permissions. should work after that. mine did
Last edited by [email protected]; 01-23-09 at 07:30 AM.
01-23-09 07:25 AMLike 0 - It is a Verizon app that came installed on the phone by default. In order to actually use it you need to pay for the service which is around $2/month I believe. If you don't have it installed on your phone then it's possible your IT department removed it. By default the Icon is on the home screen and the app should be listed in the app center.01-23-09 08:16 AMLike 0
- having the same problem here too, with multiple BB's and multiple OS's. one running .75 and two running .90
i created and pushed a new blank IT Policy, still no luck. i also found one article about setting
Security Policy Group\Allow Split Pipe Connections to TRUE
but that did not fix it either.01-23-09 08:41 AMLike 0 - having the same problem here too, with multiple BB's and multiple OS's. one running .75 and two running .90
i created and pushed a new blank IT Policy, still no luck. i also found one article about setting
Security Policy Group\Allow Split Pipe Connections to TRUE
but that did not fix it either.01-23-09 09:04 AMLike 0 - I am having the exact same issue. Anyone have any ideas? I have tried chagning permissions, Uninstalling and reinstalling VVM. I have tried the battery pull. Changed the contacts in security options etc. We also added the split to the BES for a bit and resent the service book. Nothing working01-23-09 09:13 AMLike 0
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- Have you tried setting your blackberry core app's and sys software permissions first then try to set the VVm app permissions?
OP -- There may be a setting in you IT policy that is causing the issue. It may not be super obvious but I'd try testing a few different things out.Last edited by whtciv2k; 01-23-09 at 10:20 AM.
01-23-09 10:12 AMLike 0 - Just tried and Core Apps permissions are exactly the same as VVM app permissions? "All permissions are set to prompt or allow except for Interactions: Input Simulation and Browser Filtering are set to Deny and they CANNOT be changed nor do they even have an option to change to any other setting.." I tried saving anyway then tried the VVM perms and save and still same results. I suspect something in the OS upgrade process hosed something but I am trying to avoid a reload or downgrade if I can help it.01-23-09 10:20 AMLike 0
- Originally Posted by [email protected]Just tried and Core Apps permissions are exactly the same as VVM app permissions? "All permissions are set to prompt or allow except for Interactions: Input Simulation and Browser Filtering are set to Deny and they CANNOT be changed nor do they even have an option to change to any other setting.." I tried saving anyway then tried the VVM perms and save and still same results. I suspect something in the OS upgrade process hosed something but I am trying to avoid a reload or downgrade if I can help it.01-23-09 10:28 AMLike 0
- I have the same issue even without the upgrade to .90. This began once I did the upgrade to VVM. Could someone tell me how to install the downgrade version of VVM (ie where to find it etc.) since I had no problem with the prior version and am completely at a loss with my IT department and Verizon as to how to fix this issue with the new version. The alternative I guess is to just cancel the VVM but there must be some solution out there. Thanks for any help!01-23-09 12:08 PMLike 0
- Originally Posted by [email protected]I have the same issue even without the upgrade to .90. This began once I did the upgrade to VVM. Could someone tell me how to install the downgrade version of VVM (ie where to find it etc.) since I had no problem with the prior version and am completely at a loss with my IT department and Verizon as to how to fix this issue with the new version. The alternative I guess is to just cancel the VVM but there must be some solution out there. Thanks for any help!01-23-09 12:13 PMLike 0
- Hi, new to Crackberry - same exact issues w/ .75 after upgrading VVM to 1.19.6, Verizon and RIM just pointed fingers at each other for an hour, a new phone with the new VVM version installed worked until the BBE synch was performed, then the same error message occurred. Would love to downgrade until Verizon fixes it?01-23-09 04:54 PMLike 0
- IT department tried everything including a wipe and reinstall and nothing will fix the problem. There must be some issue with the upgraded version of VVM. Hopefully Verizon or someone will come up with a solution in the near term or else I suspect they are going to lose a lot of VVM users.01-23-09 05:03 PMLike 0
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.90 and Visual Voice Mail issue!
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