8530 with Protect problems

Lost a phone...New 8530 and can't load blackberry protect. Evidently the old device is deleted. What can I do???:confused:
This is actually my 3rd phone...first phone was never tied to protect so when I lost it..it was gone. The 2nd was the replacement and protect worked fine...but the phone had a bad charge port. This 3rd one was wiped by Best Buy and I can't get protect to install.

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