1. TraceeGirl's Avatar
    Hi...I'm new to the Forums (from UK) and I am having a strange problem with my BB 8520. I have it on OS .681 which is fine - however, the power button & the power icon do not work to shut the phone down. I also can't hang up calls and it hangs on the call screen (I don't have an End Call option in the Menu). The power button does, however, return to the Home Screen when in an app or something. I've tried EVERYTHING possible to fix this - resets, battery pulls, wipes, reloading software (different versions as well)...I cannot figure it out...Any ideas or fixes ?? Please help!
    10-13-13 07:37 PM
  2. Cap_172R's Avatar
    Hi welcome to CrackBerry!

    Regarding your issue...it may be a hardware issue. Try replacing the keyboard on the unit or ensure it is functioning correctly.
    10-13-13 07:44 PM
  3. TraceeGirl's Avatar
    My keyboard seems to work absolutely fine. It is only that one key and only for power down and hang up. It is a weird problem, as I said.
    10-14-13 04:31 AM

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