1. roadwarrior's Avatar
    Is anybody having issues with the phone shutting down, mine has been doing that the last couple days. It shuts down and powers up 3 or4 times in a row and today it showed the battery as dead after, it was at 50 % when it started with the shutdown
    08-03-18 09:03 PM
  2. hemodad's Avatar
    I haven't had that happen on my Motion. runs perfectly.

    I did have it happen on my Dtek50. turns out the motherboard went. hence why I have a motion now 😁
    08-04-18 11:55 AM
  3. Elky64's Avatar
    Going on 9 month with my Motion and not once has it shutdown/rebooted on its own, nor a freeze.

    Yours sounds like a hardware issue to me. Has your phone ever been subjected to any blunt forces like being dropped?

    Also possible (I'm guessing) a recently installed app is wreaking havoc, or something went amiss with the OS. If this issue doesn't sort itself out I'd be inclined to do a hard reset (complete refresh) w/o back up before doing anything else, might be worth a try.
    Last edited by Elky64; 08-04-18 at 05:04 PM.
    hemodad likes this.
    08-04-18 01:18 PM
  4. CsCree's Avatar
    Did you find the problem ?
    02-11-19 10:00 AM
  5. sedalia066's Avatar
    My 12 month old Motion had the same problem. Not dropped. Reset to factory settings. Replaced all apps. No effect. Now waiting to return for repair.) :
    02-11-19 12:07 PM
  6. Bill Katsoulis's Avatar
    I am having the same issue. restarts 3 or more times in a row, restarts for no reason.
    any updates, did they charge you for the repair?
    02-26-19 12:01 PM
  7. conite's Avatar
    I am having the same issue. restarts 3 or more times in a row, restarts for no reason.
    any updates, did they charge you for the repair?
    Do a clean install with the Mobile Upgrade Tool on your PC.

    https://mega.nz/#!lEZhDLBD!sgf-kGMor...W_I_vjCqRfzn5k
    02-26-19 12:35 PM
  8. rbwalton's Avatar
    Mine did that right after the upgrade to Android 8. Blackberry had me do a factory reset. It was not 100% effective cure for a few days, but then has been stable since then.
    02-26-19 05:51 PM
  9. Bill Katsoulis's Avatar
    can you give me more direction
    02-28-19 01:31 PM
  10. conite's Avatar
    can you give me more direction
    Download and install the app on your PC.

    Put your device in fastboot mode (from off, hold pwr button and down volume).

    Plug in device and run the tool.
    02-28-19 02:53 PM
  11. DLewis13's Avatar
    Download and install the app on your PC.

    Put your device in fastboot mode (from off, hold pwr button and down volume).

    Plug in device and run the tool.
    And turn off password
    02-28-19 03:34 PM
  12. conite's Avatar
    And turn off password
    You don't need to. That's only necessary for a no-wipe autoloader.
    02-28-19 03:43 PM
  13. DLewis13's Avatar
    You don't need to. That's only necessary for a no-wipe autoloader.
    I got errors wit Mobile Upgrade Tool if password was on.
    Live and Learn.
    02-28-19 03:53 PM
  14. Bill Katsoulis's Avatar
    hi all

    Im kinda lost. what mobile upgrade tool are we talking about
    02-28-19 04:03 PM
  15. Bla1ze's Avatar
    hi all

    Im kinda lost. what mobile upgrade tool are we talking about
    The one you were previously linked to. Download it, install it on your computer, plug in your device and run the app. Follow the on-scren instructions.

    https://mega.nz/#!zlQWBaYY!TjUw8DjCS...mgAOtxB3xBJy4Y
    02-28-19 04:11 PM
  16. jackcarr's Avatar
    I got mine in November of 2017. No problems yet. I'll be forced to get a Key2 if it starts acting up.
    Last edited by jackcarr; 03-01-19 at 06:18 PM.
    02-28-19 04:28 PM
  17. TERDIE's Avatar
    Phone keeps rebooting over and over.
    after doing the pushed ABP819 update ugh.
    Last edited by TERDIE; 03-05-19 at 12:04 PM.
    03-05-19 07:25 AM
  18. Bill Katsoulis's Avatar
    update, I downloaded, and followed the prompts. worked great for 48 hours, no restarts.
    Day 3, restarts during phone calls, will do it 3 times before it settles down and stays on.

    any ideas?
    03-05-19 08:56 AM

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