04-19-21 02:47 AM
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  1. Yvl's Avatar
    Yvl
    Hi there !
    I have a black berry motion and the Mic together with the video camera is not working. So no video call possible without my headset and no videos with Ton.
    I have check in the configuration and the Mic is on for each app. What can I do ? Please help !!!
    Thanks
    04-18-21 03:06 PM
  2. conite's Avatar
    conite
    Ambassador
    Originally Posted by Yvl
    Hi there !
    I have a black berry motion and the Mic together with the video camera is not working. So no video call possible without my headset and no videos with Ton.
    I have check in the configuration and the Mic is on for each app. What can I do ? Please help !!!
    Thanks
    With what app?

    Can you record audio when filming with your camera app?
    04-18-21 03:32 PM
  3. Yvl's Avatar
    Yvl
    No there is no sound but if I film and speaking in the Mic of headset it is working.
    04-18-21 03:43 PM
  4. Yvl's Avatar
    Yvl
    No it is not working
    04-18-21 03:48 PM
  5. conite's Avatar
    conite
    Ambassador
    Originally Posted by Yvl
    No it is not working
    I suspect the mic is broken.

    But, if you want to try:

    1) Hold power button down for 32 seconds and then let the phone reboot. Try the mic again.

    2) If that doesn't work, do a factory reset.

    If it still doesn't work, get it fixed or buy a new phone.
    04-18-21 03:56 PM
  7. Yvl's Avatar
    Yvl
    Thanks I have done some reset many times. What is a factory reset.
    The microphone is working when I don't use it together with the video.
    Any idea what it could be ?
    04-18-21 04:30 PM
  8. conite's Avatar
    conite
    Ambassador
    Originally Posted by Yvl
    Thanks I have done some reset many times. What is a factory reset.
    The microphone is working when I don't use it together with the video.
    Any idea what it could be ?
    What's a reset?
    04-18-21 07:02 PM
  9. Yvl's Avatar
    Yvl
    More than a reset it was a restart. What can I do ?
    04-18-21 07:25 PM
  10. conite's Avatar
    conite
    Ambassador
    Originally Posted by Yvl
    More than a reset it was a restart. What can I do ?
    I mean a factory reset. Wipes the phone to factory settings.

    Settings, system, reset options, factory data reset.
    Last edited by conite; 04-18-21 at 07:59 PM.
    04-18-21 07:46 PM
  11. Yvl's Avatar
    Yvl
    Ah ok. If I do a factory setting I will loose all my photos and will have to reinstall all the apps I had ?
    04-18-21 08:10 PM
  12. conite's Avatar
    conite
    Ambassador
    Originally Posted by Yvl
    Ah ok. If I do a factory setting I will loose all my photos and will have to reinstall all the apps I had ?
    Move your media to your SD card, and make sure your Google backup is up-to-date.
    04-18-21 08:55 PM
  13. yeo123's Avatar
    yeo123
    Originally Posted by conite
    I suspect the mic is broken.

    But, if you want to try:

    1) Hold power button down for 32 seconds and then let the phone reboot. Try the mic again.

    2) If that doesn't work, do a factory reset.

    If it still doesn't work, get it fixed or buy a new phone.
    Sound perfect...buy new phone 🤣
    04-19-21 02:47 AM
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