Built for Business - Learn more about BlackBerry KEY2
  1. dzorbas's Avatar
    Is anyone else having issues receiving MMS messages using the builtin app? This seemed to start recently. I'm getting the "Message expired or not available" response on a lot of messages. And yes I realize there are plenty of other apps that I can use in place of the standard one however, I like the fact that I can use the browser-based client on my laptop.

    I tried uninstalling the latest version and got a flood of missed MMS messages when I did but when I got someone to send me a few more, I had the same issue. Anyone know what's going on?

    If you are going to make a suggestion to switch, is there something out there that has a simple desktop client that can work with the phone app?

    I'm running with the latest updates installed.

    Thanks!
    07-21-19 07:42 PM
  2. Dunt Dunt Dunt's Avatar
    What Carrier do you have? This is usually more an issue with network settings.
    07-22-19 11:39 AM
  3. TommyBB's Avatar
    I am having the same issue and it's become a problem with every single MMS message I get and also some regular SMS messages too! Stock Android Messages app and I'm on TMO. We can't be the only ones with this issue.

    I have not uninstalled/reinstalled the app but what I do is a hard reset and that doesn't work every time either.

    I want to also add that I use the SMS backup and Restore app, if that makes any difference at all.
    Last edited by TommyBB; 07-24-19 at 10:39 AM.
    07-24-19 10:26 AM
  4. Dunt Dunt Dunt's Avatar
    Might try doing a general search for Nougat MMS Android Messages... see what comes up.

    My guess...

    Reset Phone
    Remove SIM, Reboot a few times, reinstall SIM
    Backup messages - Clear App cache
    Backup messages - disable app, reboot and re-enable
    Try a new SIM - or call and talk to tech support.
    Do a Factory Reset.
    07-25-19 09:27 AM
  5. dzorbas's Avatar
    What Carrier do you have? This is usually more an issue with network settings.
    I'm using Telus in Ontario. If this was a carrier issue wouldn't a lot of other people experience the same thing? I did try a few reboots and cleared my cache but I didn't do a factory reset or anything like that.

    I have in installed Textra and there are zero issues with it. It receives every message, MMS or SMS, properly without any problems. If it works flawlessly I have to believe that it is something in the builtin app that is problematic. Of course I lost the ability to use the desktop browser which is a bit frustrating but it's better than not receiving messages at all.
    07-27-19 07:51 AM
  6. TommyBB's Avatar

    I have in installed Textra and there are zero issues with it. It receives every message, MMS or SMS, properly without any problems.
    I might have to try Textra.
    07-30-19 03:46 PM
  7. Dwaynie Boy's Avatar
    I'm with Telus but I attribute my same issue to a clogged up phone. when I free up texts and other things it seems to not happen or at least less often.
    08-01-19 12:17 AM
  8. geckogirl61's Avatar
    This is probably totally unrelated, but I am having issues with videos and now pictures I take, that I then can't open/access. After reading Dwaynie Boys reply, despite having tons of storage, maybe I will spend an hour deleting some of the photos/videos (even though should get error message to warn of low storage).
    08-01-19 08:28 AM
  9. TommyBB's Avatar
    I'm using Textra currently as Dzorbas suggested and so far, flawless. This should eliminate the OS as the issue and point back to the Messages app.
    saxxman likes this.
    08-01-19 12:17 PM

Similar Threads

  1. Best SMS Backup
    By skilas in forum Android Apps
    Replies: 5
    Last Post: 07-22-19, 11:18 PM
  2. Volume issue in BB Motion
    By Ritiraj Gaur in forum BlackBerry Mobile Support
    Replies: 1
    Last Post: 07-22-19, 11:40 AM
  3. I need Google Hangouts to work on my device
    By jaybolls in forum BlackBerry Z10
    Replies: 5
    Last Post: 07-22-19, 10:45 AM
  4. what service do you have on your blackberry?
    By whitieiii in forum General BlackBerry Discussion
    Replies: 4
    Last Post: 07-21-19, 06:35 PM
  5. Replies: 19
    Last Post: 07-21-19, 02:48 PM
LINK TO POST COPIED TO CLIPBOARD