1. leevoltaire's Avatar
    Hello,

    My Blackberry Motion's external speakers has suddenly stopped working. No ring tone when people call me, no sound on Youtube, nothing; cannot get any sound out of it from the external speakers/loud speaker, however, when I plug headphones into the headphone jack, the sound comes out of there no problem.

    Silent mode is not on.

    Reseted it multiple times and no joy.

    Tried cleaning the headphone jack with cotton buds (it was a suggested Youtube fix), but still no joy.

    Do you think this is a hardware or software fault?

    Any suggestions/tips would be appreciated.
    09-19-18 12:20 AM
  2. Dunt Dunt Dunt's Avatar
    Cleaning the headphone jack is the main fix that I've heard of.

    One thing I like about some devices is they have a safe mode you can boot the device in for testing. But with the Motion you'll need to do a Factory Reset to fully rule out software being the issue. If you installed any recent apps that might be something to look at too...
    09-19-18 09:15 AM
  3. Spamcube's Avatar
    Have you tried the support app to check the hardware?
    09-19-18 12:04 PM

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