11-09-18 12:07 AM
72 123
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  1. CrackBerry Question's Avatar
    Team,

    I have about 100 word substitutions, I type in an extreme shorthand using this feature. However what I noticed is a few things:

    1. When the word substitutions imported from my Q10, they were all marked as "always use this capitalization" this is a bummer when you have to go in and remove the checkmark so you can get your substitutions to capitalize. So I did.

    2. After a reboot however, they've all reset to "always use this capitalization" by default.

    Here's an example of why this sucks:

    Lowercase bc is "because" you could understand that I wouldn't always want to use this capitalization, say after a period.

    How do I fix this bug?
    03-16-18 05:52 AM
  2. BigBadWulf's Avatar
    "Well aware" and tracking via an approved PMIS, incident management, user story, bug tracker, or CM system are very different. Basically, if it's not in the system, it doesn't exist.

    Can someone show and prove that the bug exists in one of these systems? Otherwise, how do we submit?
    Read through this thread. I could find older, but that should be proof enough for you it is known, and being addressed. I don't think anyone could be more disappointed than me it isn't yet, but since they are...
    1) Aware
    2) Able to reproduce it
    3) Continuing to respond when asked
    There's really no point in submitting more bug reports. I personally submitted one.

    @LiamQ @max-bb
    Could one of you please comment here, and calm these folks concerns the bug is being ignored?
  3. BigBadWulf's Avatar
    This is a known bug. @LiamQ, any update?
    FF22 likes this.
    03-16-18 07:42 AM
  4. danp2000's Avatar
    I seem to remember Michael saying last year sometime a fix for this was coming with the next update. Many updates have come and gone and no fix in sight.

    Still frustrating.
    03-16-18 10:31 AM
  5. CBuser3215's Avatar
    okay. Is there a bug filed somewhere? How do we file with support?
    03-16-18 08:07 PM
  6. BigBadWulf's Avatar
    okay. Is there a bug filed somewhere? How do we file with support?
    No need to file, they are well aware of it, and have been for a long time.
    03-16-18 09:08 PM
  7. CBuser3215's Avatar
    "Well aware" and tracking via an approved PMIS, incident management, user story, bug tracker, or CM system are very different. Basically, if it's not in the system, it doesn't exist.

    Can someone show and prove that the bug exists in one of these systems? Otherwise, how do we submit?
    03-17-18 08:08 AM
  8. BigBadWulf's Avatar
    "Well aware" and tracking via an approved PMIS, incident management, user story, bug tracker, or CM system are very different. Basically, if it's not in the system, it doesn't exist.

    Can someone show and prove that the bug exists in one of these systems? Otherwise, how do we submit?
    Read through this thread. I could find older, but that should be proof enough for you it is known, and being addressed. I don't think anyone could be more disappointed than me it isn't yet, but since they are...
    1) Aware
    2) Able to reproduce it
    3) Continuing to respond when asked
    There's really no point in submitting more bug reports. I personally submitted one.

    @LiamQ @max-bb
    Could one of you please comment here, and calm these folks concerns the bug is being ignored?
    03-17-18 08:26 AM
  9. Soapm's Avatar
    Read through this thread. I could find older, but that should be proof enough for you it is known, and being addressed. I don't think anyone could be more disappointed than me it isn't yet, but since they are...
    1) Aware
    2) Able to reproduce it
    3) Continuing to respond when asked
    There's really no point in submitting more bug reports. I personally submitted one.

    @LiamQ @max-bb
    Could one of you please comment here, and calm these folks concerns the bug is being ignored?
    You want LiamQ to confirm they're "ignoring" the bug???
    03-17-18 05:47 PM
  10. BigBadWulf's Avatar
    You want LiamQ to confirm they're "ignoring" the bug???
    Please tell me you're trying to be funny, and just forgot the
    03-17-18 06:12 PM
  11. Soapm's Avatar
    Please tell me you're trying to be funny, and just forgot the
    I think you meant, "the bug is NOT being ignored"... But I could be wrong, they might be ignoring it...
    03-18-18 12:36 AM
  12. BigBadWulf's Avatar
    I think you meant, "the bug is NOT being ignored"... But I could be wrong, they might be ignoring it...
    I think you need to read my post again.
    03-18-18 12:39 AM
  13. CBuser3215's Avatar
    I found an app called "Texpand" it survives reboots, haven't tested it too much, and the settings are a bit wonk, but I got it to work. I'll be using this until BlackBerry can get it together.
    03-18-18 02:04 PM
  14. LiamQ's Avatar
    We're actively working on the bug where "Always use this capitalization" setting gets lost after a reboot. I'm sorry that it's not been a quick fix, but we're getting close.
    Bla1ze, FF22 and BigBadWulf like this.
    03-19-18 11:03 AM
  15. BigBadWulf's Avatar
    We're actively working on the bug where "Always use this capitalization" setting gets lost after a reboot. I'm sorry that it's not been a quick fix, but we're getting close.
    Thanks for not giving up, and putting up with me continually putting your feet to the fire.
    03-19-18 09:45 PM
  16. CBuser3215's Avatar
    Could we get a comment on the cursor jumping around in cursor mode after entering text or the shift delete cursor jump? This was a 550 dollar phone, and it has serious flaws, I cannot call it a BlackBerry.
    03-19-18 10:15 PM
  17. conite's Avatar
    Could we get a comment on the cursor jumping around in cursor mode after entering text or the shift delete cursor jump? This was a 550 dollar phone, and it has serious flaws, I cannot call it a BlackBerry.
    Oh please, can I help?
    BigBadWulf likes this.
    03-19-18 10:23 PM
  18. CBuser3215's Avatar
    Hello Conite, here's a video demonstration. I'm curious if these have been addressed by LiamQ or officially tracked as a bug by BlackBerry.

    skrble likes this.
    03-20-18 05:14 AM
  19. CBuser3215's Avatar
    Oh please, can I help?
    Hello Conite, here's a video demonstration. I'm curious if these have been addressed by LiamQ or officially tracked as a bug by BlackBerry.

    03-20-18 10:47 AM
  20. skrble's Avatar
    Hello Conite, here's a video demonstration. I'm curious if these have been addressed by LiamQ or officially tracked as a bug by BlackBerry.

    Personally, I wish there was a magnifying glass when moving the cursor by draging it directly in the text area. This is annoying so much that I entirely stopped using this "trackpad" - it's absolutely unpredictable and unreliable. I keep draging the cursor with my hand in the text area and the lack of the magnifying glass (as on BB10 or many other Android keyboards) just makes it uncomfortable.
    03-20-18 11:49 AM
  21. conite's Avatar
    Hello Conite, here's a video demonstration. I'm curious if these have been addressed by LiamQ or officially tracked as a bug by BlackBerry.
    I was referring to your provocative/hyperbolic tone. I hardly see these as issues so serious that the device should lose its BlackBerry designation. How much of the $550 would you like credited back to you until this is resolved?

    Submit a bug report and sit tight.
    psychofox13 likes this.
    03-20-18 12:41 PM
  22. CBuser3215's Avatar
    I was referring to your provocative/hyperbolic tone. I hardly see these as issues so serious that the device should lose its BlackBerry designation. How much of the $550 would you like credited back to you until this is resolved?

    Submit a bug report and sit tight.
    It's just the lack of quality, these are not really features if they are unusable. It was my understanding that these were the official BlackBerry forums. I'm really not trying to pick a fight, I'm a professional, I want my devices to work, when I'm reaching out I should be allowed to express my discontent. I have asked in several forums how to submit a bug vs complain in a forum.

    I like to know that these features are being worked on, tracked via bug tracker, given an assignment and an estimated build/timeline where it will be addressed. It looks like these bugs have been around for a while. Why we cannot go to a support page and see the status of these bugs is a mystery.

    Where do I submit or where do I find the procedures to submit these bugs?
    03-20-18 01:43 PM
  23. conite's Avatar
    It's just the lack of quality, these are not really features if they are unusable. It was my understanding that these were the official BlackBerry forums. I'm really not trying to pick a fight, I'm a professional, I want my devices to work, when I'm reaching out I should be allowed to express my discontent. I have asked in several forums how to submit a bug vs complain in a forum.

    I like to know that these features are being worked on, tracked via bug tracker, given an assignment and an estimated build/timeline where it will be addressed. It looks like these bugs have been around for a while. Why we cannot go to a support page and see the status of these bugs is a mystery.

    Where do I submit or where do I find the procedures to submit these bugs?
    Contact BlackBerry Mobile (not BlackBerry).

    You can use the include "Support Centre" app on your device to submit a report.

    Feel free to discuss your issue here - no problem. It's good to talk about these things, as we come up with solutions for problems, and draw attention to them.

    You'll just tend to get more help without additional posturing. We're just a community of fans.
    03-20-18 01:56 PM
  24. BigBadWulf's Avatar
    While it needs addressed, it does work for the most part, so unusable is a bit of a stretch.
    03-20-18 09:28 PM
  25. CBuser3215's Avatar
    Did you watch the video? No. Unusable is correct. I don't have time for science or art projects, I'm annoyed at myself that I've given so much patience up to this point. At this price point I don't need anything to be community driven. I need it work, flawlessly.
    03-20-18 10:25 PM
  26. AmritD's Avatar
    Did you watch the video? No. Unusable is correct. I don't have time for science or art projects, I'm annoyed at myself that I've given so much patience up to this point. At this price point I don't need anything to be community driven. I need it work, flawlessly.
    I wouldn't quite say unusable is correct. That's an over stretch but do agree that it's an extremely annoying bug which comes in way of work and can break the entire flow of work. Extremely frustrating.
    But here's the thing, ranting will not necessarily make it go away. Report the bugs, and then there is a chance of the bug being fixed (BlackBerry Devs are fairly prompt in replying to such bugs).
    And if you think that no other OEM/OS has some annoying bugs, I'd say browse a little through the Android Authority or iMore forums and you will know.

    Also you could try disabling the keyboard app, clearing the cache, 32 second reboot and installing the keyboard app again if you haven't tried all of this. Might help.

    ClassicSQC100-1/10.3.3.2163
    03-20-18 10:33 PM
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