1. RSparrow's Avatar
    The ring tone slider on my Keyone and on my past PRIV regularly goes to zero intermittently with a result that I often don't hear my phone ringing. Vibrate isn't affected. I then have to go into Settings to reset the volume.
    Does anyone know why this is happening and is there a way to set and forget the ring volume on my Keyone?
    10-24-17 11:36 PM
  2. BerryRipe's Avatar
    I've been experiencing this same problem on my BlackBerry10 phones for a while. I'm curious to what others will have to say.

    Posted via CB10
    10-24-17 11:43 PM
  3. tranzloop's Avatar
    Same with my Priv-004. Seems to happen when the phone is charging. When this happens if I open Sound & Notifications in Settings, the Ring Volume slider is down with a strike through the bell. I turn it up manually and hear the ring tone. If then leave the screen to time out requiring a double tap to re-awaken the Ring Volume is off again. This doesn't happen when running on battery.
    01-15-18 12:36 PM
  4. psychofox13's Avatar
    I have mine set to Do Not Disturb at night, so all things are muted. Maybe your DND is set for strange times or situations? Might want to check that setting.
    01-15-18 04:08 PM

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