1. cjb111's Avatar
    I have had my KeyOne for a few months and everything was working fine until a few days ago. I no longer receive email notifications - no pulsing light, no sound, and no splat on the hub icon. I use hub for all my email, text, and facebook messenger. I still get notifications for text messages, but that's it. I get nothing for new email messages. I did just switch from T-Mobile to MintSIM, and this may have happened at the same time I made the switch. I cannot say for sure. Is there any reason a switch in carriers would cause this? Any other ideas on what would cause this? Thanks.
    10-18-17 04:28 PM
  2. cjb111's Avatar
    Okay, I finally figured it out after posting for help. I went into Settings/Notifications, turned off notifications for Hub Services, exited settings, opened the Hub and closed it, then went back in and turned notifications on again. I am now getting notifications again. Apparently turning it off and on again reset it.
    FF22 and ArnoFR like this.
    10-18-17 04:43 PM
  3. ArnoFR's Avatar
    Hi, I got the same problem, I'm gonna try what you did. Thanks! ;-)
    10-21-17 04:33 AM
  4. tmurphx5's Avatar
    I have a similar problem with at least one email account in the Hub. I set it to the BBM notification sound and it works for a while but then stops. when I go back to settings I see that notification sound is set to a number. 2982. I can change it again but it will eventually come back. I have tried suggestion above, will let you know if it works.
    10-23-17 05:16 PM
  5. ArnoFR's Avatar
    It worked for me. Thanks @cjb111 !
    10-25-17 05:33 AM
  6. tmurphx5's Avatar
    I have a similar problem with at least one email account in the Hub. I set it to the BBM notification sound and it works for a while but then stops. when I go back to settings I see that notification sound is set to a number. 2982. I can change it again but it will eventually come back. I have tried suggestion above, will let you know if it works.
    I am still seeing my main work email notification getting set to a number, this time 2296. I have to go in every so often and change back to the BBM sound
    10-26-17 08:34 PM
  7. FF22's Avatar
    I am still seeing my main work email notification getting set to a number, this time 2296. I have to go in every so often and change back to the BBM sound
    Anybody reporting these NUMERIC sounds to BBMobile? They might be able to troubleshoot.
    10-27-17 09:34 AM

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