1. 1maranho's Avatar
    My keyone home button (round one) stopped going to the home screen after an Android update . Does anyone have any solutions?

    I've tried rebooting, looking for additional Android updates, rebooting to safe mode (now my app icons are gone). No results with anything I've tried.
    04-14-18 12:06 PM
  2. FF22's Avatar
    My keyone home button (round one) stopped going to the home screen after an Android update . Does anyone have any solutions?

    I've tried rebooting, looking for additional Android updates, rebooting to safe mode (now my app icons are gone). No results with anything I've tried.
    Welcome to Creackberry.

    Yes, Safe Mode will remove icon apps and widgets for some stupid reason after you end Safe Mode.

    What happens or does not happen if you tap the Home (round) button?

    What happens if you tap the App Drawer (round button with 6 dots)?

    Have you tried the 32+ second reboot? Press and HOLD the Power Button for 32+ seconds, ignoring the screen and any sounds or vibrations.

    Also, try clearing the cache. Main Settings, Storage, Internal, wait for numbers to settle and then press Cache.

    You might have to resort to reloading the OS. Or factory reset (main settings, security, scroll to find).

    Good luck
    g5_7 likes this.
    04-14-18 12:40 PM
  3. 1maranho's Avatar
    My home button only goes to the middle screen, not all the way to the left.
    when I hold the home button, it opens Google Assistant.

    When I tap on the App drawer, the App drawer opens.

    I've tried the 32+ second Reboot without any change to the home button.
    At this time, it looks like a system reset is the only thing left.

    How do I reset the system without losing data? I have contact and calendar data in Informant that would cause a lot of problems if I lose it. How do I back that up to restore later?
    04-14-18 01:17 PM
  4. conite's Avatar
    My home button only goes to the middle screen, not all the way to the left.
    when I hold the home button, it opens Google Assistant.

    When I tap on the App drawer, the App drawer opens.

    I've tried the 32+ second Reboot without any change to the home button.
    At this time, it looks like a system reset is the only thing left.

    How do I reset the system without losing data? I have contact and calendar data in Informant that would cause a lot of problems if I lose it. How do I back that up to restore later?
    You set which screen to go to in the launcher settings.

    Hold down a blank space on any homescreen and highlight the picture of the house at the top of the preferred screen.
    FF22 and psychofox13 like this.
    04-14-18 01:23 PM
  5. 1maranho's Avatar
    Thanks conite. Your answer was the solution that worked.
    FF22 and psychofox13 like this.
    04-14-18 01:32 PM
  6. FF22's Avatar
    Thanks conite. Your answer was the solution that worked.
    As soon as I read what was happening, I realized that you somehow reset the HOME home screen to your middle position.
    04-14-18 02:20 PM

Similar Threads

  1. my blackberry key one screen pop out
    By syam kumar in forum BlackBerry Mobile Support
    Replies: 3
    Last Post: 04-15-18, 09:12 AM
  2. Keyone Black Edition
    By John Ransom1 in forum BlackBerry KEYone
    Replies: 1
    Last Post: 04-14-18, 11:38 AM
  3. BlackBerry Classic Screen Shot
    By Eugen Unson in forum BlackBerry Classic
    Replies: 2
    Last Post: 04-14-18, 09:59 AM
  4. 3rd keyone
    By Keyonestar in forum BlackBerry KEYone
    Replies: 3
    Last Post: 04-14-18, 09:32 AM
  5. Buying sticker packs on BB10 OS after April 1st
    By muecke63 in forum General BBM Chat
    Replies: 0
    Last Post: 04-14-18, 08:39 AM
LINK TO POST COPIED TO CLIPBOARD