1. HurtBrian's Avatar
    I am not using an app. I sent up work e-mail thru the BB Hub+ account. I can send and receive e-mails OK but I want desktop MS outlook e-mails to appear on Keytwo sent folder (like they did on Keyone). PLease help ?
    10-10-19 09:33 AM
  2. Dunt Dunt Dunt's Avatar
    Maybe others can get you the answer for "sure".

    Is this an Exchange type account?
    Somewhere in the HUB settings it would allow you to select what folders are synced. Check that.
    10-10-19 09:40 AM
  3. joeldf's Avatar
    I am not using an app. I sent up work e-mail thru the BB Hub+ account. I can send and receive e-mails OK but I want desktop MS outlook e-mails to appear on Keytwo sent folder (like they did on Keyone). PLease help ?
    While in the Hub Inbox, go to Settings > Display, and make sure "Show Sent Emails" is turned on.

    Both Exchange and IMAP accounts should pick up sent emails in the Inbox, even when sent from the desktop Outlook.
    10-10-19 10:22 AM
  4. HurtBrian's Avatar
    Thanks for reply. I checked and "show sent emails" was already checked. I am using POP3 for inbound servers. Could this be the issue ?
    10-10-19 12:12 PM
  5. joeldf's Avatar
    Thanks for reply. I checked and "show sent emails" was already checked. I am using POP3 for inbound servers. Could this be the issue ?
    Yes. POP3 doesn't sync anything. It just picks up incoming emails and sends out from that device. No device knows what's sent from another device.
    10-10-19 01:35 PM
  6. Chuck Finley69's Avatar
    Use IMAP for inbound and outbound to sync email folders.
    10-10-19 01:48 PM
  7. HurtBrian's Avatar
    OMGoodness….you guys are good. Problem fixed by changing to IMAP. Thank you !!!!
    10-11-19 09:11 AM

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