1. ORMOLYCKA's Avatar
    Hello,

    I just got back from a trip to Russia (to the US). My KeyONE Black was not working very well the entire trip. I restored to defaults mid-trip in hopes to have a phone. Now that I'm back the home button and "close apps" buttons do not work. The back button works and I have to back out of any opened app to get to the home screen.

    Anyone else experience this?
    12-01-17 07:08 AM
  2. texn884's Avatar
    None here I would call BB as a warranty issue and help
    12-01-17 09:27 AM
  3. texn884's Avatar
    It could be the russians hacked your phone just to look at your pictures since everyone blames everything on russia, im just saying
    12-01-17 09:28 AM
  4. FF22's Avatar
    Hello,

    I just got back from a trip to Russia (to the US). My KeyONE Black was not working very well the entire trip. I restored to defaults mid-trip in hopes to have a phone. Now that I'm back the home button and "close apps" buttons do not work. The back button works and I have to back out of any opened app to get to the home screen.

    Anyone else experience this?
    When you say you "restored to defaults" what did you do?

    You can try a reboot by pressing the Power button for 32 seconds and ignore any screen info or vibrations as you hold the button.

    You can try to reload the entire OS.

    Screen protector? They can interfere with those buttons.
    12-01-17 11:42 AM
  5. Wilburt King's Avatar
    holding the restart button for 32 sec. worked like a charm...thanks!
    FF22 likes this.
    03-11-18 02:28 PM

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