1. CrackBerry Question's Avatar
    Not sure why headset speaker stopped working. Reboot completed three times. No moisture has been around the phone to my knowledge. Has anyone had same issue? Bluetooth and speakerphone working.
    02-26-18 11:56 PM
  2. FF22's Avatar
    Not sure why headset speaker stopped working. Reboot completed three times. No moisture has been around the phone to my knowledge. Has anyone had same issue? Bluetooth and speakerphone working.
    Any new apps?

    Give Safe Mode a try. It will only load basic apps and help eliminate downloaded apps that might be a problem.

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

    Press and hold the power key
    Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.

    If that fails you might investigate reloading the OS using an Autoloader
    02-27-18 10:05 AM
  3. hrodrig23's Avatar
    my K1 is having the same issue...
    03-11-18 01:56 PM
  4. Denise Camp's Avatar
    Not sure why headset speaker stopped working. Reboot completed three times. No moisture has been around the phone to my knowledge. Has anyone had same issue? Bluetooth and speakerphone working.
    Same problem with my KeyOne starting yesterday.
    03-12-18 03:35 PM
  5. ZX14R Pilot's Avatar
    I think I've sent back every BlackBerry I had due to headset speakers dying.
    03-12-18 04:11 PM
  6. DesertBear's Avatar
    Funnily enough, the same thing has been happening to my phone since yesterday. Could it be related to a recent update?
    03-16-18 09:58 AM
  7. ZX14R Pilot's Avatar
    Funnily enough, the same thing has been happening to my phone since yesterday. Could it be related to a recent update?
    More likely a hardware issue
    03-18-18 08:16 AM
  8. Luke Coughey's Avatar
    Sent back for warranty repair. I did that and got a replacement phone a week later.
    03-18-18 08:59 AM
  9. Soapm's Avatar
    Sent back for warranty repair. I did that and got a replacement phone a week later.
    Wow, good for you... There's another thread where repair has turned into a black hole. Phone go in but they don't come out...
    03-18-18 06:54 PM
  10. Rowe6's Avatar
    I have had 2 KEYOnes replaced because my speaker has just gone deafeningly quiet so I need to use a headset. It has only this morning gone, this would be my third one. I have unwaveringly supported Blackberry devices, but this is really testing me!!!!!
    04-22-18 02:56 AM
  11. fockx's Avatar
    Same problem with my KeyOne starting yesterday.
    That's start getting quite strange: Also since yesterday, i have the very same issue.
    BT Audio is working, speakerphone is but the headset speaker isn't working anymore.
    Still, i am audible for everyone.
    How did you guys proceed so far? Where to get in contact with BB? (Ordered mine at Media Markt Germany).
    12-04-18 01:08 PM
  12. charley954's Avatar
    Same thing just happened to me.. AGAIN!.. This is my 2nd headset speaker failure, not to mention one with a screen separation issue. I tried all the usual troubleshooting techniques, or to no avail. A replacement device is last resort now.. But I'm done guys.. Android gets glitchy and slow after a while. My wife couldn't take it anymore either with her PRIV, so I got her an iPhone. (Omg!.. What a pleasure) .. So I'm following suit. It's been 13 yrs with blackberry .. Just can't take this anymore.. So it's my new years resolution. IOS .. Sorry.. I tried and tried and stayed true. Good luck you who remain. It's getting lonely in here.
    elfabio80 likes this.
    12-18-18 06:28 AM
  13. Brai7's Avatar
    So my phone's headset just working today!

    My phone did fall though but I have a case so its possible that, the speaker might have been disconnected?
    02-01-19 09:17 AM
  14. notbadday's Avatar
    I got the exact problem. The earpiece intermittently failed. I sent for repair and got a replacement. Now the replacement got exact the same issue. But I have to admit the I dropped the phone couple times. But dropped other phones too and did not experience the issue. Feel quite dissappointed but will buy Key2 or Key3 to replace KeyOne.
    03-09-19 01:19 AM

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