1. 1980Called's Avatar
    I have 5% battery left and the charging port is not allowing a connection to the charger. I've tried two cables on two separate chargers. I've done a hard reboot. Nothing. When I plug the cable from my car charger into the K1, the light on the charger goes out like there is a short of some kind. The cable will get hot right at the end next to my phone but the phone does not get hot. WTF?

    I'm screwed for work without this phone.
    04-29-18 11:20 AM
  2. FF22's Avatar
    It might be hardware which means warranty fix.

    With that little power, you might have problems but try the 32+ second reboot in case it is just a software glitch. Press and HOLD the power button for 32+ seconds, while ignoring the screen and any vibrations or sounds.

    Good luck.
    04-29-18 11:43 AM
  3. conite's Avatar
    I have 5% battery left and the charging port is not allowing a connection to the charger. I've tried two cables on two separate chargers. I've done a hard reboot. Nothing. When I plug the cable from my car charger into the K1, the light on the charger goes out like there is a short of some kind. The cable will get hot right at the end next to my phone but the phone does not get hot. WTF?

    I'm screwed for work without this phone.
    Something may be stuck inside the USB port. Try a vacuum.
    FF22 likes this.
    04-29-18 11:49 AM
  4. xcellsolution's Avatar
    agree, try to either a can of compressed air, or a vaccum..
    04-29-18 03:02 PM
  5. 1980Called's Avatar
    thanks for all the advice. ended up that one of the pins in the port was bent and out of alignment. I had to use a magnifying glass and a needle to get it back in its groove.
    FF22 likes this.
    04-29-18 09:53 PM
  6. jamesharmeling's Avatar
    agree, try to either a can of compressed air, or a vaccum..
    Careful using compressed air. I ruined my earpiece doing that last week.
    04-29-18 10:00 PM
  7. FF22's Avatar
    Careful using compressed air. I ruined my earpiece doing that last week.
    I was going to say: "Sorry to HEAR that!" but could not do that to you!

    Too much pressure? Try to blow out lint?
    04-30-18 12:43 AM

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