1. marcaccioc's Avatar
    My fingerprint option is no longer an option in the menu after updating to OREO. I've factory reset it and still not there. I sent the logs to Blackberry Mobile. They said to send the phone in. So I sent the phone to Blackberry Mobile support and they sent it back saying "no fault found". There is still no fingerprint option in the Settings - Security & Location menu. I've sent a message back to them and I am waiting for a response.

    Am I missing something? Anyone have any other suggestions?

    tks
    09-29-18 11:38 AM
  2. HappyRainCloud's Avatar
    Mine is there on ABG366 (8.1.0 September 2018.) It definitely sounds like there is something wrong with your phone, whether that is software and an update or reset may fix it or if there is a hardware problem would be the question.
    Fingerprint Scanner on Motion not an option after OREO update-screenshot_20180930-003353.jpg
    09-29-18 06:42 PM
  3. Shifty88's Avatar
    Are you in the Oreo beta?
    09-29-18 07:12 PM
  4. marcaccioc's Avatar
    Are you in the Oreo beta?
    Not that I'm aware of
    09-30-18 07:36 AM
  5. marcaccioc's Avatar
    Mine is there on ABG366 (8.1.0 September 2018.) It definitely sounds like there is something wrong with your phone, whether that is software and an update or reset may fix it or if there is a hardware problem would be the question.
    Click image for larger version. 

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    I'm still on July 8.1 ABD301
    09-30-18 07:40 AM
  6. marcaccioc's Avatar
    To update this story, i sent the Motion back to blackberry mobile and they kept it for 2 weeks sending it back saying they had replaced the board and upgraded the software. What they actually did was send a different phone with a different IMEI that was downgraded to Android 7 and the fingerprint scanner still didn't work. Actually it caused the phone to reboot if you tried to setup a fingerprint. Upgraded the phone to Android 8 and the fingerprint option is gone again. Totally fed up with Blackberry Mobile. They are an embarrassment to the blackberry brand and completely useless.
    10-23-18 11:18 AM

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