1. schwartz1030's Avatar
    Hi, I am trying to upgrade to the Keyone Black and I want to export from my Password Keeper on my Keyone Silver. No matter which option I try (saving to google drive, sdcard, local storage, CSV or encrypted file) it keeps giving me an error: "Can't export records"

    Any ideas?
    11-18-17 12:37 PM
  2. silverbullet's Avatar
    yeah I got that too. ended up using a thumb drive.
    11-18-17 01:42 PM
  3. schwartz1030's Avatar
    Plugged into the phone? How did you get that to work? It is really pissing me off...
    11-18-17 04:21 PM
  4. mrbbsecurity's Avatar
    If you can send logs to passwordkeepersupport@blackberry.com I can take a look.
    11-18-17 04:21 PM
  5. schwartz1030's Avatar
    Where do I turn them on and find them?
    11-18-17 04:22 PM
  6. schwartz1030's Avatar
    OK, generated a bug report, hopefully that generates the appropriate logs. Sent it in.
    11-18-17 06:00 PM
  7. silverbullet's Avatar
    Plugged into the phone? How did you get that to work? It is really pissing me off...
    I have a thumb drive I use for the priv. It's USB on one side and micro usb on the other.

    Use a converter and make the micro usb to a usb c and you have the file.
    11-18-17 08:54 PM
  8. schwartz1030's Avatar
    Blackberry support rocks. Thumb drive didn't work either. Developer option “Don’t keep activities” needs to be off. Then it worked like a charm.

    Thanks mrbbsecurity!!
    11-20-17 11:53 PM
  9. mrbbsecurity's Avatar
    You are very welcome!
    11-22-17 06:37 PM

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