1. Jason Byers's Avatar
    I have a new Blackberry KeyOne and have two issues that I was in communication with Blackberry with on 855 223 4034 number. The issues have not been solved and when I call the number back I wait for over a half an our with nobody answering (that was not the case before). I found another number 877-255-2377 but they ask for a case number (I had one with the 855 number help people, but it's recognized with this 877 number so I can't get ahold of an actual person). Please help!
    07-17-17 01:09 PM
  2. Bla1ze's Avatar
    877-255-2377
    That's BlackBerry. Won't get much help there.

    855 223 4034
    That's BlackBerry Mobile. Stick to calling that. Hours are 8:00-20:00 (Monday – Sunday)
    zephyr613 likes this.
    07-17-17 01:13 PM
  3. Jason Byers's Avatar
    What time zone are those hours for? I call all times of day and all I get "The Next Available Agent Will Be With You Shortly" on loop for up to a half an hour (then I hang up). This was not the case two weeks ago....
    07-17-17 01:52 PM
  4. Bla1ze's Avatar
    What time zone are those hours for? I call all times of day and all I get "The Next Available Agent Will Be With You Shortly" on loop for up to a half an hour (then I hang up). This was not the case two weeks ago....
    It's a rolling time for US/Canada. ET is earliest PT is the latest.
    07-17-17 03:23 PM
  5. Jason Byers's Avatar
    I have waited for 45 minutes and nobody answered. Any suggestions?
    07-17-17 03:34 PM
  6. Bla1ze's Avatar
    I have waited for 45 minutes and nobody answered. Any suggestions?
    Email is your second option.

    https://www.blackberrymobile.com/support/contact-us/
    07-17-17 03:58 PM
  7. b1mmuo27's Avatar
    Hang on to the line. It took me over 2 hours on hold with that continuing wait someone will help you. They finally answered & have my replacement Keyone on the way.

    Posted via CB10
    07-18-17 05:29 AM
  8. Alystair's Avatar
    They don't even play music it's just the "we'll be right with you" for hours on end. Dreadful.
    07-19-17 06:48 AM

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