1. KD07's Avatar
    I have my Keyone for 2 weeks and am trying to check out using the Productivity Tab. I have turned it on in Settings and then close Settings, but somehow it gets turned off and doesn't appear on the right side of the screen like when I turned on the phone initially. Anyone else having this issue or have advice on how to fix?
    11-03-17 09:59 AM
  2. FF22's Avatar
    I have my Keyone for 2 weeks and am trying to check out using the Productivity Tab. I have turned it on in Settings and then close Settings, but somehow it gets turned off and doesn't appear on the right side of the screen like when I turned on the phone initially. Anyone else having this issue or have advice on how to fix?
    You can try one or more of the reboot methods. I don't recall reading that any third party apps interfere with it.

    From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

    Three restart/reboot methods

    The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

    Press and hold the Power key for 3 seconds
    Select Reboot from the menu that is presented

    The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

    Press and hold the Power key for 12 seconds

    Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

    If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

    And just for an extra measure, if needed:

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

    Press and hold the power key
    Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.

    If that fails you might investigate reloading the OS using an Autoloader:

    https://forums.crackberry.com/blackb...aders-1065667/
    11-03-17 10:44 AM
  3. KD07's Avatar
    Thanks for your reply FF22, but I have the new BlackBerry Keyone not a PRIV. Restarting hasn't worked. I have the new AT&T Black Keyone and it looks like there may be some issues based on reviews in Google Play Store and Productivity app's low rating.
    11-03-17 10:56 AM
  4. FF22's Avatar
    Thanks for your reply FF22, but I have the new BlackBerry Keyone not a PRIV. Restarting hasn't worked. I have the new AT&T Black Keyone and it looks like there may be some issues based on reviews in Google Play Store and Productivity app's low rating.
    I do need to edit my instructions but they generally apply to the KeyOne, too.
    11-03-17 01:00 PM

Similar Threads

  1. To wipe the device before send it in for repair?
    By the_boon in forum BlackBerry KEYone
    Replies: 11
    Last Post: 03-26-18, 09:57 PM
  2. Is it possible to use Whatsapp apk in BB Z10 device?
    By Vijayraj Pawar in forum General BlackBerry Discussion
    Replies: 5
    Last Post: 12-04-17, 05:27 PM
  3. Replies: 5
    Last Post: 11-08-17, 05:52 PM
  4. Whats App Not Working in Passport
    By Selvam Arjunan in forum BlackBerry 10 OS
    Replies: 6
    Last Post: 11-04-17, 05:37 PM
  5. My BlackBerry Priv touch not working!
    By manukadmd in forum BlackBerry Priv
    Replies: 0
    Last Post: 11-03-17, 05:15 AM
LINK TO POST COPIED TO CLIPBOARD