1. fifteenboy2001's Avatar
    I got my KEYone at Amazon.co.uk in July to HK. On 26 October, the screen suddenly showed nothing and went black with a thin green line on the right hand side, tried to reboot several times, but it stayed the same. However, still could hear notification alarm, clock alarm function was still working (but no way to turn off), could answer the phone calls....just the screen is death and no response.

    As it is an international version, HK service centre mentioned my warranty was not valid and refused to repair. Sent email to Blackberry support team, but still haven't got any solution yet.

    Does anyone has any suggestion for me? Thanks

    BlackBerry KEYone BLACK SCREEN of DEATH-chy5aep.jpg

    Video
    https://streamable.com/tk2wt
    10-28-17 04:24 AM
  2. FF22's Avatar
    I don't know how warranties work across borders but find it offensive that International Companies don't honor them. Travelers should be able to buy a product while on vacation or business and be able to rely on the warranty back at home especially if the product is sold there.

    United Kingdom
    08000260729
    9:00-21:00 (Monday – Saturday, Sunday Closed)

    Hong Kong
    800906288
    10:00-20:00 (Monday – Saturday, Sunday Closed)

    BlackBerry® KEYone | United States - Official Website

    @BlackBerry Mobile

    @blackberryhelp
    rolfep likes this.
    10-28-17 10:03 AM
  3. mycheng19's Avatar
    I have the same problem with my phone. Did you find a way to resolve the issue? Or need to send back for repair?
    12-26-17 08:03 PM
  4. FF22's Avatar
    I have the same problem with my phone. Did you find a way to resolve the issue? Or need to send back for repair?
    If you have a problem check the info for your country or where purchased:

    https://forums.crackberry.com/blackb...y-1113727-new/
    12-27-17 12:05 AM

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