1. Kevin Bautista1's Avatar
    I went into settings and hit software update but it claims it is up to date. I called ATT who claimed they sent it over the air but I did not receive it. Is there any way to do it manually?
    07-30-19 10:52 AM
  2. goku_vegeta's Avatar
    I went into settings and hit software update but it claims it is up to date. I called ATT who claimed they sent it over the air but I did not receive it. Is there any way to do it manually?
    It would help if you let us know what build number you are running.
    07-31-19 01:00 AM
  3. conite's Avatar
    I went into settings and hit software update but it claims it is up to date. I called ATT who claimed they sent it over the air but I did not receive it. Is there any way to do it manually?
    Type *#837837# into your phone dialer and report back your OS build and PRD.
    07-31-19 08:23 AM
  4. Kevin Bautista1's Avatar
    Thanks for responses, here is what popped up.
    BBB100-1
    AAV056
    PRD-63116-036
    07-31-19 08:55 AM
  5. conite's Avatar
    Thanks for responses, here is what popped up.
    BBB100-1
    AAV056
    PRD-63116-036
    Your only option is to run the Mobile Upgrade Tool on your PC.

    It will wipe your device, but install the latest OS for your specific variant.

    https://mega.nz/#!lEZhDLBD!sgf-kGMor...W_I_vjCqRfzn5k
    07-31-19 02:00 PM
  6. Kevin Bautista1's Avatar
    I downloaded the mobile upgrade tool and was able to successfully upgrade via usb on my computer. My phone was running really bad previously so thank you very much for your help and time, I really appreciate it!
    07-31-19 06:27 PM
  7. conite's Avatar
    I downloaded the mobile upgrade tool and was able to successfully upgrade via usb on my computer. My phone was running really bad previously so thank you very much for your help and time, I really appreciate it!
    Great news!
    07-31-19 06:48 PM

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