1. holistic927's Avatar
    I bought a brandnew Z30 and tried to transfer the data from my 2018 Z10 to this new device. However, it says "data to be restored are retrieved ..." for the last 3 hours!
    Thanks for any helpful comment!
    Siegfried
    02-22-19 12:42 PM
  2. TrumpetTiger's Avatar
    I bought a brandnew Z30 and tried to transfer the data from my 2018 Z10 to this new device. However, it says "data to be restored are retrieved ..." for the last 3 hours!
    Thanks for any helpful comment!
    Siegfried
    Hey holistic,

    Can you post a screenshot? That's an unusual error so some more context may be helpful in solving the issue.

    Are you trying to restore a full backup or custom, by the way?

    Also, you might try Sachesi or Darcy's Blackberry Tools--both can backup and restore .bbb files (including those originally made by Link).
    03-05-19 08:34 PM

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