1. CrackBerry Question's Avatar
    I can't back up my Q10. When signing in to BB Link I enter my BBID - page then says"confirming BBID' (which I know is correct) - then page is blank/white i.e is still on P1 and has not moved to P2. When I press 'skip' I can see that my phone is connected tho' 'back up now' is greyed out.

    I have uninstalled Link and reinstalled Link - no effect
    I have set my device with password and without password - no effect

    What is the point of Link if I can't back up my device?
    Help!
    10-18-15 10:57 AM
  2. BB-JAM215's Avatar
    Are you sure Link asked you for your BBID and not your Device Password? It has never asked me for my BBID.
    10-18-15 11:53 AM

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