1. bbmax08's Avatar
    I'm unable to sync my BB-Leap with Outlook.

    Using as clean a 'by the book' setup as I can, here's my config:

    Versions and system info:

    - OS: Microsoft Windows XP (NT 5.1.2600) Service Pack 3
    - Running through Virtualbox 5.1.30 r118389 (Qt5.7.1) on Debian

    - All Blackberry software and registry entries were purged.

    - Outlook 2007; Version: 12.0.4518.1014
    - was sync'd with a BB-8700 to get it up to date.
    - it was never used manually.
    - the sync was done using (bbdt-for8700)
    710_b042_multilanguage.exe obtained nov17

    - After Outlook was updated, all BB software and registry entries were purged again.

    - Installed (bbLink) BlackBerryDesktopSoftware_1.2.0.52_B59.exe

    - In BB Link, in the Leap Device Home panel, i see:
    - Software Release 10.3.3.1463
    - OS Version: 10.3.3.2205

    On starting BB Leap i see: "Failed to prepare device"
    and Sync Contact/Calendar fails.
    11-17-17 09:22 AM
  2. bbmax08's Avatar
    I am sincerely trying to keep my contact list and all my notes out of
    the cloud and get going with a phone that's smarter than the 8700.

    Does anyone have a suggestion for how to get BB Link to work as advertised ?

    I'll post/reply with log-excerpts below.

    Thanks for any any all input!
    11-17-17 09:23 AM
  3. bbmax08's Avatar
    from Desktop.log

    13:10:34.463|DEBUG|1|Rim.Desktop.DataSync.PiSynchF acade.|0|OnProgressBarEvent : CompletedUnits=7; TotalUnits=16
    13:10:34.483|ERROR|52|Rim.Desktop.DataSync.DeviceD bAccess|0|[SyncControlChannel::send_request] Exception:
    Rim.Desktop.Services.Device.DeviceConnectionExcept ion: Data sync channel is unavailable
    at Rim.Desktop.Services.QNXDevice.DataSyncChannel.Sen dRequest(Dictionary`2 parameters, String request)
    at SyncControlChannel.send_request(SyncControlChannel * , IPropertyMap* parameters, IString* request, IResponsePacket** response)
    13:10:34.483|ERROR|52|Rim.Desktop.DataSync.DeviceD bAccess|0|[SyncDataChannel::TryExtractPayload] dcerror: 25
    13:10:34.483|DEBUG|1|Rim.Desktop.DataSync.PiSynchF acade.|0|OnSyncPhaseStatusEvent: ID=13000; Message =

    13:10:34.713|DEBUG|52|Rim.Desktop.DataSync.PiSynch Facade.|0|SyncApi.Error event - code: 18003
    13:10:34.713|DEBUG|52|Rim.Desktop.DataSync.PiSynch Facade.|0|SyncApi.Error event - description:
    An error has occurred during an attempt to access the device data.

    13:10:34.733|ERROR|1|Rim.Desktop.DataSync.PiSynchF acade.|0|Received error (isError=True)
    from iAnywhere: An error has occurred during an attempt to access the device data.
    13:10:34.733|WARN |1|Rim.Desktop.DataSync.PiSynchFacade.|0|Cancel sync operation
    13:10:34.753|INFO |50|Rim.Desktop.Shell|0|An notification message added.
    Title: Sync was unsuccessful

    13:10:34.753|DEBUG|50|Rim.Desktop.Shell|0|
    Notification Message: An error has occurred during an attempt to access the device data.
    13:10:34.753|DEBUG|50|Rim.Desktop.Shell|0|
    Notification Summary: Sync was unsuccessful
    13:10:34.753|DEBUG|50|Rim.Desktop.DataSync.DeviceD bAccess|0|
    [Rim:esktop:ataSync::SyncSessionManager::EndSession] Removed access to device
    11-17-17 09:23 AM
  4. bbmax08's Avatar
    from SyncLog.html

    13:10:34.463 CBBTransBase::Open - Mode: 3, profile: 3, contract: 196609
    13:10:34.463 CRSyncUtil::GetTranslator : FeedProfileShim2Trans (Loaded Trans) BlackBerry
    13:10:34.463 CRSyncUtil::FeedProfileShim2Trans : returns 0
    13:10:34.473 Error Information: 12019 CPreferencesManager:
    Configuration Value for /Preferences/Account_3_196609/DevicePin not set in TransConfig.xml
    for translator RimBB, File: .\PreferencesManager.cpp, Line: 2052

    13:10:34.473 CBBTransBase::Open - Target device is unspecified
    13:10:34.473 Error Information: 12019 CPreferencesManager:
    Configuration Value for /Preferences/Account_3_196609/DevicePin not set in TransConfig.xml
    for translator RimBB, File: .\PreferencesManager.cpp, Line: 2052
    13:10:34.473 CBBTransDataAccess::GetSyncDataAccount - Target device PIN is unspecified

    13:10:34.483 CBBTransBase::Open - Failed to get device database info
    13:10:34.483 Error Information: 18003 An error has occurred during an attempt to access the device data.,
    File: .\BBTransBase.cpp, Line: 245

    13:10:34.483 CRSyncUtil::GetTranslator : FeedProfileShim2Trans (Loaded Trans) BlackBerry
    13:10:34.483 CRSyncUtil::FeedProfileShim2Trans : returns 0
    13:10:34.483 CRSyncUtil::LogFatalTransError :
    'Open(Transfer mode)' API of 'RimBB' translator for 'Contacts' application returned empty error
    13:10:34.483 End Sync with Error 2
    13:10:34.483 CRSyncEngine::GetSyncStatusForAllApps() GetSyncStatus2 failed.
    11-17-17 09:24 AM
  5. bbmax08's Avatar
    I consulted these knowledgebase entries but found no clues:

    "Unable to process organizer data" is displayed when performing Calendar sync with BlackBerry Link
    "Unable to process organizer data" is displayed when performing Calendar sync with BlackBerry Link

    Sync was unsuccessful error – “CPreferencesManager:Configuration Value for /Preferences/Account" <Identifying Number> "/DevicePin not set in TransConfig.xml for Translator RimBB” error displayed in BlackBerry Link
    Sync was unsuccessful error – “CPreferencesManager:Configuration Value for
    /Preferences/Account" <Identifying Number> "/DevicePin not set in TransConfig.xml
    for Translator RimBB” error displayed in BlackBerry Link
    11-17-17 09:25 AM
  6. Chuck Finley69's Avatar
    I'm not any type of IT guy. Wasn't/Isn't XP EOL'd few years ago? Not being a total smart a55 here. I think you're due some kind of technology intervention. Good Luck.......
    11-17-17 10:32 AM
  7. bbmax08's Avatar
    Chuck, I'm hoping for a technologically smart IT guy to confirm/deny that i've wasted my time buying into unusable tech.

    Are you using BB-link, with what device/os? is it relyable for you? do you also use blend or the older desktop manager?
    11-17-17 10:58 AM

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