1. Mike1117's Avatar
    I have had my Z10 since the Verizon release date but finally got around to downloading and trying Link last night. I have two problems that I was hoping someone could help me out with.

    First, I tried several times to back up my phone via USB and each time it crashed after 10 minutes and only 4% done.

    Second, even though I selected iTunes as my music player it could not find my music.

    Any ideas of what I am doing wrong or what I can try to get it to work?

    Thanks in advance!
    raynd likes this.
    05-10-13 10:55 AM
  2. howarmat's Avatar
    when it crashes, does it crash the PC or just Link software?
    05-10-13 05:46 PM
  3. Mike1117's Avatar
    When it crashes I see a yellow triangle on the PC Link screen and it says it failed to backup.

    Posted via CB10
    05-11-13 12:48 AM
  4. hamzasalam's Avatar
    Try a different USB port, that fixed my back up issue
    05-11-13 12:56 AM
  5. Mike1117's Avatar
    Try a different USB port, that fixed my back up issue
    Tried it, but same result.
    05-12-13 08:54 AM
  6. Michael Warriner's Avatar
    i too am having the very same problems i have tried everything that has been suggested nothing has worked Links really needs a lot of wok
    05-13-13 02:17 AM
  7. sheap74's Avatar
    I am having a similar backup problem. I noticed that I'd I do a selective backup and don't backup any application data in works, so I guess it's a matter of figuring out which app is causing it to fail.

    Posted via CB10
    05-14-13 12:15 AM
  8. sheap74's Avatar
    Check out this post: http://forums.crackberry.com/showthread.php?t=782675

    Posted via CB10
    Mike1117 likes this.
    05-14-13 12:17 AM
  9. Michael Warriner's Avatar
    i have tried deleting the apps still nothing if anything it is getting worse what a pile of crap
    05-14-13 04:19 PM
  10. Mike1117's Avatar
    Thanks for the tip. I have Six Guns installed. I will try deleting that app tonight and backing up. (Fingers crossed...)
    05-15-13 10:11 AM
  11. Mike1117's Avatar
    I deleted Six Guns and was able to back-up my Z10 with Link!!! Thanks again for that tip.

    Now if somebody could help me out getting Link to recognize my iTunes catalog on my PC that would be great.
    05-17-13 10:12 AM
  12. hamzasalam's Avatar
    I deleted Six Guns and was able to back-up my Z10 with Link!!! Thanks again for that tip.

    Now if somebody could help me out getting Link to recognize my iTunes catalog on my PC that would be great.
    Yeah this is the last problem I have as well

    Posted via CB10
    05-17-13 11:57 AM

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