1. Louli303's Avatar

    I just got a new Blackberry Q10 and I am trying to transfer my old data from my 9700 over to it. However, I am having issues getting Blackberry Link to work. When I plug my Q10 in, Blackberry Link will try to connect with it for a while but inevitably gives me the error: "Unsupported device. Your current version of Blackberry Playbook Tablet OS is not supported by Blackberry Link.".

    I've tried reinstalling the software multiple times as well as rebooting my phone. It should be the latest version of the software as I got it off the site just today, it's version is 1.1.1 (build 35) and I apparently have the latest BB OS to date ( I am on a macbook pro running Mac OS X version 10.7.5.

    Any advice would be much appreciated,
    10-20-13 11:43 PM
  2. qbnkelt's Avatar
    10-21-13 03:41 AM
  3. Louli303's Avatar
    Thanks for the welcome.

    I'm not quite too sure what happened. I downloaded Link for my PC desktop and tried to get it to work there. First it told me to reboot my phone then I thought it was prompting me to update something and I told it to go ahead but I'm pretty sure what happened was it ended up factory resetting my phone.

    All this to say that when I tried to connect my Q10 to Link today it finally worked. I was able to transfer my old data, but was annoyed to see that it actually doesn't transfer contacts and calendar from my 9700 (which were the only things I really wanted anyways). Another user posted on the forums suggesting a solution to this problem by transferring contacts by pairing your old blackberry to your new one and sending over the contacts, which I ended up doing.
    10-21-13 04:47 PM

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