1. matthewaugh's Avatar
    So I've recently been having trouble with Link on my Mac. Every time I plug in my Z10 to back up or sync new music, Link tries to update my software to 10.0.10.85 (which its already running). I figure I'd just let it "update" it then. Only problem is, once the progress bar appears, it never progresses. It's just stuck updating, but it never actually updates. I try to cancel the update, but the cancel button is greyed out and won't let me press it.

    I really don't know what to do about this. I've updated my phone OTA, and plugged my phone back in again but the same thing happens. I've deleted Link and reinstalled it, but the same thing happens anyway. This is very frustrating!

    Any help is very appreciated!
    04-13-13 01:59 PM
  2. anon(153966)'s Avatar
    You've done all the things I would do, except one

    Do you have a virus scanner or firewall installed? If yes, turn them off, and THEN run Link, and connect your device. See if that helps...
    04-13-13 04:39 PM
  3. matthewaugh's Avatar
    If I do, I don't know how to check for that! Haha
    04-13-13 05:41 PM

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