1. diogoteixeira87's Avatar
    I've tried everything I know to connect, but I can use via WiFi only. The problem is I want to backup the phone, but I cant using WiFi. Any idea what could be?

    Posted with Z30!
    08-04-16 07:28 AM
  2. pgg101's Avatar
    Is Link up to date? Have you tried uninstall and reinstall it?

    RedBerry Passport /10.3.2.2876 / Telus
    08-04-16 08:03 AM
  3. PTA65's Avatar
    Hello everyone, I was just having the same problem with my z30 and windows 10 after i had to wipe my hard disk. 1st you can try while connected to bb-link,and in backup mode, in settings hit "storage and access" then "access using USB" then i turned on "manual IP" then it started backing up. also make sure on the top left corner where it names your pc, it has exactly the same name as your pc is named. also check the device connections. Hope this helps.
    03-05-17 11:37 AM
  4. Drael646464's Avatar
    Uninstall the whole package. Update to the latest windows 10. Every update for windows. Then reinstall. Set windows to update other software. And if my computer is anything to go by, windows update will suggest this:

    Microsoft Update Catalog

    That's the latest version of the tethering driver. Link is working perfectly again now for me.
    03-28-17 11:21 PM

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