1. James brown9's Avatar
    Hey guys,

    I recently bought a Q5 and it was working fine, but now whenever I turn on the phone I just get a black screen with a connect to PC logo! I have tried connecting to Blackberry Link, but it just says 'Cannot communicate with Device. Whenever I try to reload the device it just starts then the phone resets and does the same thing again!!!! So frustrating!!!!

    Any ideas?
    07-27-13 03:32 PM
  2. kbz1960's Avatar
    Have you rebooted your pc? What OS is on the pc? Have you tried with UAC on the pc disabled?
    07-27-13 06:41 PM
  3. James brown9's Avatar
    Yeah, I've tried it on two seperate PCs one running windows 8 and one 7, got the same result on both.

    Not familiar with UAC, what is this?
    07-28-13 12:39 PM

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