1. CrackBerry Question's Avatar
    I'm having difficulty connecting my Z10 to my laptop - hope someone can help.

    I have 2 e-mail accounts. I have signed into Blackberry ID on my Z10 with account "a". I have signed into Blackberry Link on my laptop with account "b". I want to connect the 2 devices. Blackberry Link on the laptop has a tab for the Z10, but it is greyed out and I cannot connect.

    I have tried changing the ID on the Z10 to account "b" - I get a message saying that account "b" already exists, and it won't let me complete the change. I have tried changing the ID on the laptop to account "a", with the same result.

    I have gone on-line to Blackberry ID and tried to change my account info - it won't let me make the change there either, for the same reason.

    How do I change the ID so that I can connect these two devices?
    10-05-15 07:04 PM

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