1. Eastsix's Avatar
    Apologies in advance for my complete lack of technical knowhow..

    So I bought some movies from Blackberry world on my Q10, and have synced to my windows 8 laptop using blackberry link.
    The files are there sure enough, but when I click on them it just says 'cant play. this item was encoded in a format that's not supported'

    help! what is it I need to adjust or download to make this work?
    12-03-13 01:07 PM
  2. jaydee5799's Avatar
    Nothing you can do. They are not meant to be played on the PC...only the phone. AFAIK you need the movie to be encoded differently but i don't know the settings or codec you need. I don't think it can be done
    12-03-13 01:16 PM
  3. Eastsix's Avatar
    Curses! Thanks anyway, good to know. I guess I need a micro hdmi cable then for the tv

    Posted via CB10
    12-03-13 03:47 PM
  4. Kah Carter's Avatar
    Just encode the movie to another recognizable format... the quality will be below average anyway... it was meant to be played on a 4" screen

    Kah
    12-03-13 04:17 PM

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