1. CrackBerry Question's Avatar
    My Z10 won't connect to the computer but I am reluctant to select "Reload Device Software" What will I loose?
    06-19-16 12:42 PM
  2. shorski's Avatar
    As said above, your device will be restored to its factory state.
    All your apps and data will be gone. You will have to redownload them again.
    Since your issue is your device not connecting to the pc, have you tried resetting it first by pressing and holding the power button till you see the word "blackberry" displayed on the screen.
  3. conite's Avatar
    It will wipe your device completely. You will have to set it up from scratch.

    Use Ultimate Backup from BBW first to backup your contacts, messages, and media if you are not already using the cloud for such things.
    06-19-16 12:50 PM
  4. Denise in Los Angeles's Avatar
    Check in your settings to make sure in Storage and Access that you enable the phone USB Connections --> Connect to Windows.
    06-19-16 01:04 PM
  5. shorski's Avatar
    As said above, your device will be restored to its factory state.
    All your apps and data will be gone. You will have to redownload them again.
    Since your issue is your device not connecting to the pc, have you tried resetting it first by pressing and holding the power button till you see the word "blackberry" displayed on the screen.
    06-19-16 01:27 PM

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