1. CrackBerry Question's Avatar
    Im not able to connect my Q10 even my BB Classic with BB link. Im using Mac Os 10.11.3. I did everything - installed, reinstalled, restarted, restored atc... In the past the BB desktop manager worked always perfectly. Now I can't backup, switch devices and other things. Could you help please?
    02-07-16 10:17 AM
  2. DaFoxGrey's Avatar
    Make sure the BlackBerry devices are not in USB Mass Storage Mode.
    Make sure the USB cable is a data cable and is functional, not damaged.
    Make sure the USB port on the computer has not been disabled, locked, or put in sleep mode and its a USB2.0 port.
    02-07-16 11:56 AM
  3. Amalang79's Avatar
    I feel your pain - am in the same situation and have tried all of your helpful suggestions DaFoxGrey (thank you)

    Any other suggestions gratefully received.
    DaFoxGrey likes this.
    02-07-16 03:05 PM

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